Last updated: May 22, 2025
Thank you for shopping at Castlery! We appreciate that you're looking to buy the cool stuff we love to build. We also want to make sure you have a rewarding experience while exploring, evaluating, and purchasing our products.
As with any shopping experience, there are terms and conditions that apply to transactions at Castlery. By placing an order or making a purchase at Castlery, you agree to the terms set forth below along with Castlery’s Privacy Policy and Terms of Use.
We fundamentally believe you will be thrilled with the products you purchase from Castlery. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that event, we invite you to review the following terms related to returning a product.
Return requests can only be made within 30 days of the date you've received the item. To initiate this request, please contact us so that we can facilitate the return. Please note that the policy is subject to the conditions below:
Shipping is a hard cost we incur from our logistics partners. As such, a 20% restocking fee based on the original invoiced value will be deducted from your refund. As such, you will be refunded the following: Purchase Price - Restocking Fee = Refunded Amount (S$). Please do note that the restocking fee will also apply if you wish to return the item(s) in order to place another order.
Refunds will be performed after we have collected the returned item. All refunds will take 7 business days to process and we will issue refunds in the form of a credit back to the original method of payment. However, Castlery reserves the rights to change the mode of refund.
If you decide to change or cancel your order, please notify us at least 5 full business days before the scheduled delivery date to avoid incurring additional charges. Please note that the day you inform Castlery on the cancellation will not be regarded as a business day in advance. After that, your order will be dispatched and any changes or cancellation from thereon will incur a 20% restocking fee.
We are unable to accommodate order changes / cancellations / refunds for the following items:
In the event you wish to cancel your existing order and place a new order, kindly note that a new 'Estimated Delivery’ date will be given at the time of new purchase.
Any cancellation within 5 business days of agreed delivery date will be subject to a restocking fee of 20% of the price sold per line item (after discounts, if any) due to logistics and handling.
If you cancel any item(s) in your order with a discount voucher/coupon applied, you will be refunded only the final paid price after the applied discount – which is apportioned among the items in your order according to their respective value.
Upon cancellation of item(s) in your order, the whole absolute-value of the discount voucher which was initially applied will not be re-issued or re-apportioned to the remaining item(s) in the revised order.
Here is an example scenario: a customer made an order with 2 line items, in which final price paid for the order was $975 (total order value was $1,000 with $25 discount coupon applied). This order was cancelled within 3 business days of the agreed delivery date so restocking fees apply. The table below explains how the refund amount will be calculated.
| Line item | Product price | Discount value applied per line item | Restocking fee applied per line item after any discount applied | Amount to be refunded if item cancelled |
|---|---|---|---|---|
| Item A | $600 | ($600/$1,000) x $25 = $15 | ($600-$15) x 20% = $117 | $600 - $15 - $117 = $468 |
| Item B | $400 | ($400/$1,000) x $25 = $10 | ($400-$10) x 20% = $78 | $400 - $10 - $78 = $312 |
This means we will refund you the following: Final price paid – Discount value applied – Restocking fee = Refunded amount (S$).
Castlery will email the sales order confirmation within the day of purchase which will reflect the products purchased and the lead time. It is the responsibility of the customer to check if the product(s) purchased and lead time(s) are correct.
Please review the Delivery page to learn about how and when you will receive the products you purchased from Castlery. Since the actual delivery of your order can be impacted by many events beyond Castlery’s control once it leaves our facilities, Castlery cannot be held liable for late deliveries.
We constantly seek to provide the best value for our customers; hence all bundle and PWP (Purchase with Purchase) sales are carefully priced. As such, partial cancellation is not applicable for bundle and PWP orders. We will only process full cancellation for all bundle and PWP orders, in some instances a restocking fee may apply.
We endeavour to ensure that all the products on our website are accurately described, and we rely on information provided to us by our suppliers.
A 14-day price protection policy is offered from the date of purchase, and is only applicable if an item from your order goes on clearance within that period. This policy excludes limited-time price reductions, bundle deals, or ongoing promotional offers.
"As-is" items, display items and floor samples may have inherent cosmetic defects, and may not have the appearance of looking brand new. Customers acknowledge that they are fully aware of these cosmetic defects and that the discounted price of these items sold reflect this acknowledgement.
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