We are absolutely in love with the color and the shape/size of this couch. It fits in our space exactly as we’d hoped. We love that we can store some thing under it as well. Our biggest complaint is that the back cushions and one of the seat cushions have lost their firmness pretty quickly. We don’t have kids or pets using the couch, just adults so we are a bit disappointed with it’s inability to keep up with normal wear. When we’ve messaged Castlery about it, they’ve done little to support.
castleryThank you for sharing your feedback. We're so glad the couch fits your space beautifully and that you’re enjoying the color, design, and added storage. We're sorry to hear about the cushions losing firmness. We recommend flipping, rotating, and fluffing the seat and back cushions regularly to help keep them plump and evenly distributed. We appreciate you bringing this to our attention and hope the piece continues to be a comfortable part of your home.
May 11, 2025
Castlery Customer
United States
Perfect
Very functional piece! Matches perfectly with the couch.
The fabric on this started pilling within first few months of normal use. We do not have any pets. Just humans using the couch as humans do. The seats are pretty stiff. We expected them to get more comfortable over time but that hasn't happened in 1y +of regular use.
Google ads that will lead you to this sofa claim machine washable covers. This is misleading as when you remove the covers they clearly state dry-clean only.
castleryThank you for sharing your experience with the Pebble Sofa. We're sorry to hear it didn’t meet your expectations, and we truly appreciate the opportunity to address your feedback. Pilling can naturally occur with fabric over time and is noted on our product page. The good news is that it can be easily managed with a fabric shaver. As for the seating feel, we understand that comfort preferences can vary, and we’re sorry this hasn’t been the perfect fit for you.
Your satisfaction is important to us, and our team will be reaching out via help@castlery.com to offer further support. We’re committed to helping you have the best experience with your Castlery piece.
Apr 26, 2025
Jennifer M.
United States
Above and Beyond!
Buying a couch online was so tricky, but I was excited to find this one. It was even better than expected when it arrived. Comfy, large, beautiful and it's held up over time!