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Frequently Asked Questions

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#Do your products come assembled?

Some of our products come readily assembled and others require assembly. To find out, please refer to the Product Information section in individual product pages. For those that do not come pre-assembled, a step by step guide will be provided to make assembly easy and hassle-free. If you would like to have them assembled, you may opt for our White Glove delivery service which includes all Room of Choice service, plus unpacking the merchandise with full product assembly. Do note that this option does not include debris removal or moving of your existing or old furniture. For full details, please visit our Delivery Page.

#How do I request for a free swatch?

You may request for up to 3 free swatches through the product page of the item you're interested in. When on a product page, look out for the 'Get Free Swatch' link, outlined in red, under the material options.

#What payment modes do you accept?

We accept the following methods of payment: Credit Card (Visa, MasterCard, American Express, Diners Club and Discover) and Affirm. All payments are charged in USD. Please note goods will not be dispatched until full payment has been received by Castlery.

We are also pleased to inform that we do offer financing for your purchase with our financing partner, Affirm.

#Do you charge sales tax?

Sales tax is collected in select states as required by law.

You can see the exact sales tax on your order after entering your address information on the checkout page.

#Do you offer financing options?

We're excited to offer a range of financing options through our partnership with Affirm. The application process takes place during checkout.

#Do you have a showroom?

In order to keep costs down we don’t have a studio open to public. If you want to get a better feel for our furniture before buying, you may order up to 3 fabric swatches free of charge via our product page. For more info, click here.

#Can I self-collect my purchased products?

Unfortunately, we do not have self-collection services available at the moment. Sorry about that!

#Do you offer a trade program for bulk orders?

Yes, we do! We welcome all interior designers, architects, trade professionals or businesses. Check out Trade Page for more information and to register your interest.

#Can I order extra parts for my furniture?

We are here to help! You may write to us at help.us@castlery.com specifying the parts you need and we will be able to assist you! Please note that we cannot guarantee that all parts will be available to purchase. (Please do provide us with images so that we can better identify the parts you require)

#Are all your products listed on your website?

Yes, all our products are listed on our website. Do check back from time to time for new arrivals!