I had such high hopes for falling in love with this sofa, but I'm just not happy with my purchase. The main reason I purchased it is because it's machine washable. What they fail to tell you is that the covers are EXTREMELY hard to remove and put back on. We've only had this sofa for 3 months and all of the cushion covers are pilling like crazy and it just looks like trash. For almost $4,000, you'd hope for much better quality.
castleryThanks for your review, and we're truly sorry to hear that your experience with the sofa hasn’t met expectations, especially considering the reasons you chose it and the investment you made.
We understand your concerns about the cushion covers and pilling. While pilling is a normal and common occurrence with many fabric types, it’s not a reflection of the fabric’s quality. Pills can form due to friction during regular use, and they can be easily removed using a fabric shaver or fuzz remover to help keep your sofa looking fresh.
That said, we also recognize your frustration with the difficulty of removing and refitting the covers. This isn’t the experience we aim to deliver, and we’d like to look into this further. Our team will be reaching out to you shortly via help@castlery.com, so please keep an eye out for that email. We truly appreciate your patience and the opportunity to support you further.
Jun 10, 2025
Castlery Customer
United States
Dawson sofa, Beach Linen
I absolutely love this couch!! The down feathers make it luxury & comfortable. The color was exactly what I was looking for it. It’s a beautiful light linen & it’s so easy to clean! 5/5 Stars!!!
I’ve had this sofa for less than a year. The fabric wasn’t very comfy, but I managed and loved the look, so I didn’t mind. After moving to a brighter room, I was shocked by how bad the stains really were. Washing the covers didn’t help—it made them look worse and dulled the fabric. I used a fabric shaver for pilling, and it worked, but the stains are bad. Thankfully, I got the extended warranty and started a claim. I hope they at least send all new covers. It’s stylish but not made for daily use.
castleryWhile we’re glad Mulberry was able to assist with the stain, we’re sorry the fabric hasn’t held up as you expected. To help care for your sofa, we recommend washing the covers in cold water and tumble drying on low heat. For tougher stains, a professional cleaning service can often work wonders. We’ve also provided this information, along with additional fabric care tips, on our product page to help keep your fabric looking its best for years to come. Your feedback means a lot to us, and we’ll be sure to keep it in mind as we continue to improve our products and services.
May 22, 2025
Meaghan C.
United States
kinda terrible, wouldn't recommend
this couch will poke you with feathers. the feathers will then attach themselves to clothing and blankets that touch it. if you do purchase this couch, be sure to also buy a fabric shaver because this thing will get really ugly without one. Also, this couch stains really easily.
Review on Dawson 3 Seater Sofa, Beach Linen
castleryThanks for sharing your feedback. We’re sorry to hear the sofa hasn’t lived up to your expectations. The fabric is a soft blend of 93% Polyester and 7% Linen, and with this type of weave, some pilling is natural over time. It’s not a reflection of quality. That’s why we recommend a fabric shaver or fuzz remover to help keep it looking its best. As with any upholstered piece, following the care tips on our product page is key to maintaining its look and feel. If you need any help along the way, feel free to reach out to us. We’re always here to support you.
May 18, 2025
Castlery Customer
United States
Perfect !!
If you’re looking for the perfect neutral couch, that is easy to clean look no further! We love the fact that it’s modular and could add an ottoman for more room!