castleryThank you for sharing your feedback with us. We completely understand how shedding can be a concern, and want to assure you it’s a normal trait of handmade rugs, especially in the early months. The good news is, it usually lessens significantly with regular use over 3 to 6 months.
To help manage it, we recommend vacuuming with low suction and varying the direction to remove loose fibers more effectively. This is also outlined in our care guidelines, but if the shedding continues or you have any concerns, feel free to reach out to our support.
Jun 2, 2025
Castlery Customer
United States
Dissapointed
Customer service was excellent. However the “Clay” rug in person the rug has a yellowish undertone. Color in person not as depicted online. Customer service was willing to work on sending a different rug but not a pickup. Too much work on my end so i’m sticking with it. Feels good on feet but it sheds alot. Hoping that calms down after a few more vacuums.
castleryThanks for your review. We're sorry to hear the rug's color wasn’t quite what you expected, but we’re glad our Customer Service team was able to offer a solution. The Cora Wool Area Rug is crafted from handmade shaggy wool, and some shedding is normal, especially within the first 3–6 months. Regular vacuuming on a low-power setting, and from multiple directions, will help manage this and keep the rug looking its best. We appreciate your understanding and hope the rug settles in beautifully with time.
May 26, 2025
Castlery Customer
United States
Very nice carpet
It is very well made and pretty, feels good under foot, exact color as shown.