Frequently Asked Questions
Have more questions? Browse our Help Center for detailed answers, or get instant answers from our .Yes, we highly recommend measuring both your space and access pathways before placing an order- especially for larger furniture items. This includes the spot where you plan to place the item, as well as any doorways, corridors, stairwells, and elevators the item will need to pass through during delivery. Doing so helps ensure a smooth and successful delivery.
You can find the product dimensions listed clearly on each product page under “Dimensions”. Be sure to compare these with your measurements to confirm fit.
If you're unsure, we're happy to assist with dimension checks or delivery considerations!
Yes, you may change or cancel your order at no cost provided the items have yet to leave the warehouse, and you inform us at least 5 full business days before the agreed delivery date (not including the day you inform us).
For example, if delivery is scheduled for Wednesday, you must request changes by end of business Thursday to qualify for free cancellation, assuming no holidays intervene.
To proceed, please reach out to us here for assistance.
However, certain items cannot be modified or cancelled:
Products marked “Made to Order”
Customised items
Items labeled “Final Sale”, Clearance Sale, or Display Items
All mattresses
If items have already departed the warehouse, a restocking fee will be incurred for changes or cancellations. For complete policy details, see the Sales and Refunds page.
We'll send you a delivery scheduling link to specify your preferred timeslot as soon as your items reach our warehouse and are ready for dispatch. You'll have the option to group or split shipments during checkout if your items have different estimated lead times.
We currently deliver on all days of the week except Sundays.
For bulky items, the available time slots are: 10am - 1pm, 1pm - 3pm, 3pm - 5pm and 5pm - 8pm
For parcels, the available time slots are: 10am-12nn, 12nn-3pm, and 3pm-8pm.
If you wish to reschedule, you may use the same scheduling link to do so at no additional cost, as long as it is done at least 5 business days before the slot (not including the day you inform us).
For re-scheduling of delivery within 5 business days before agreed delivery, Castlery will charge a restocking fee of 10% for orders valued below $500, or $100 for orders valued $500 and above.
More information can be found here.
We work with trusted delivery partners to make sure your delivery is professionally handled. Your item will be safely packed and in good hands!
Furniture items are delivered via specialised furniture delivery partners. Deliveries will be carried out by a two-person delivery team and includes moving items into your room of choice, unpacking, assembly and rubbish removal.
Orders containing only accessories and homeware (e.g rugs, poufs, cushions, lighting, etc) will be delivered via parcel delivery partners. This service does not include unpacking, assembly or moving of items into room of choice. We also do not offer expedited shipping services.
If no one is present to receive the items during the appointed time slot, our delivery team will return the items to our distribution centre and reschedule the delivery with a restocking fee charged. For full details refer here.
Fret not, you may still reschedule your delivery at no additional cost as long as it is done at least 5 business days before the slot (not including the day you inform us).
Otherwise, feel free to authorise someone to receive the goods on your behalf! Do remember to ensure they help you check the condition of your items and premises before signing off the delivery order.