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Frequently Asked Questions
Shopping & Payment
Where do you deliver to?
How long will it take my item to arrive?
Do you have a showroom? Can I buy items from the showroom?
Is your showroom pet-friendly?
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Delivery & Assembly
Where do you deliver to?
Can I self-collect the furniture?
Do your products come assembled?
How much is delivery?
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Store Credits & Voucher
How do I apply my voucher code?
What are Store Credits and how do they work?
How do I use my store credits?
I’m not getting any credits for my referrals. What should I do?
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My Order
Can I make changes to my contact details after confirming order?
Can I delay my order till a later date?
How do I cancel an order?
My order has been dispatched. Can I still make changes?
My Account
How do I unsubscribe from the mailing list?
I'm facing an error using the email referral box. What went wrong?
How do I leave a Product Review?
Returns, Exchanges & Warranty
Can I return my item?
Do you offer warranty for your products?
What should I do if I receive a defective product?
Do you have an Accidental Protection Plan?
Products
Where is your furniture made?
Why is there a formaldehyde safety label on my item?
How do I find Care Instructions?
Trade Program
Do you offer a trade program?
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