The Castlery Club Terms & Conditions

Last updated: Oct 23, 2023 


By joining The Castlery Club, you are subject to Castlery’s Terms of Use and Castlery’s Privacy Policy (both available on our website), as well as the following additional Terms & Conditions for The Castlery Club: 


Eligibility. Customers will be required to create a Castlery account to join The Castlery Club. Customers with existing Castlery accounts will be part of The Castlery Club by default. Only one account may be associated with a single email address. You are solely responsible for maintaining the accuracy of your account information and for keeping it up-to-date as may be required. You may log in to update your personal information at any time. 


Credits. Credits will be added into the customer account after a qualifying action is done, unless explicitly specified. Credits are valid for customers of www.castlery.com/au. All issued credits are non-transferable and will expire after 1 year of inactivity on the Castlery website unless stated. If credits are not redeemed within this period, the credits will expire. Customers with qualifying credits can redeem them for vouchers in the following conversions:  

  • 50 credits = $50 off (min. spend $1,000) 

  • 100 credits = $100 off (min. spend $1,500) 

  • 200 credits = $200 off (min. spend $2,000) 

  • 300 credits = $300 off (min. spend $2,800) 


Vouchers. Vouchers can be redeemed using credits earned by the customer through qualifying methods. Vouchers are unique and tied to your account when you redeem them. Vouchers are only applicable to the cost of products and are not applicable on shipping costs unless explicitly specified. Vouchers are valid for customers of www.castlery.com/au. Vouchers are valid for 30 days from date of issue unless stated. Vouchers cannot be combined with other promotions or promotional codes unless stated. Vouchers cannot be used on Limited Edition Collection products. Vouchers cannot be used on Customisation Service. Vouchers are non-transferable and non-exchangeable for cash or credits. Vouchers cannot be used retrospectively on past orders. Castlery reserves the right to verify the validity of the vouchers and may at its sole discretion cancel orders or refuse to fulfil orders where the voucher has been used by a non-qualifying member. Your purchase and delivery are subject to Castlery’s standard Terms & Conditions. Additional conditions of use may apply and will be communicated by Castlery.
Activity on the Castlery website. An active user on the Castlery website is defined as someone who has joined The Castlery Club and has performed one or more of the following actions within 1 year: 

  • Making a purchase 

  • Being referred to Castlery as a Referred Customer 

  • Making a successful referral as a Referrer 

  • Redeeming your credits for a voucher of your choice 

Customers who do not complete one of the above-mentioned actions within 1 year of earning their credits will lose their accrued credits balance. 


Returns. All purchases made using a redeemed voucher are subject to Castlery’s standard Terms & Conditions, hence are eligible for returns or cancellations. For full Sales and Refunds Terms & Conditions, please refer here. 


No Combination. All credits obtained through qualifying methods can be combined, as long as these actions are done under the same account. Credits earned from separate accounts cannot be combined. Credits can be redeemed for vouchers. All redeemed vouchers cannot be combined with other Promotional Codes offered by Castlery. Vouchers cannot be used on Limited Edition Collection products.


Right to Close Accounts. Castlery reserves the right to close the account(s) of any Customer and to suspend your participation in The Castlery Club if Castlery determines that the customer attempts to use the program in a questionable manner or breaches any of these Terms & Conditions or is in violation of any law, statute or governmental regulation. If your participation in The Castlery Club is terminated, all unredeemed credits will become void. 


Right to Cancel Program or Change Terms. Castlery reserves the right to cancel The Castlery Club or to change these Terms & Conditions at any time in its sole discretion. Any unredeemed referral rewards or credits will be forfeited at that time without any obligation. 

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