Frequently Asked Questions

Stay updated on the latest COVID-19 related updates here

#How do I request for a free swatch?

You may request for up to 3 free swatches through the product page of the item you're interested in. When on a product page, look out for the 'Get Free Swatch' link, outlined in red, under the material options.

#Do you have a showroom? Can I buy items from the showroom?

In order to keep costs down we don’t have a showroom open to the public. If you want to get a better feel for our furniture before buying, you may order up to 3 fabric swatches for free on our product page.

Alternatively, feel free to visit our Castlery Pop-up Home located in in Sydney.

#Can I place an order over the phone?

Our customer support team are more than happy to assist you place an order over the phone.

You can find our direct phone number on our contact page.

#Want to buy now, pay later?

Yes! We have Zip, a safe, simple and convenient way to pay for your purchases over time in easy monthly instalments. Zip is powered by zipMoney and lets you shop today and pay later for your purchases.

Main features include:
1. Up to $1,000 account to shop anytime.
2. Easy monthly payments.
3. Pay no interest.

#What payment modes do you accept?

We accept the following methods of payment: Credit Card (Visa, MasterCard, American Express) and PayPal. All payments are charged in AUD. Please note goods will not be dispatched until full payment has been received by Castlery.

#Where is your furniture made?

Our products are designed in-house and manufactured in China and South East Asia. We conduct rigid factory audits and background checks before working with any external partners to ensure the quality of furniture and the conditions of the workers and all our partners follow the strict regulations set by authorities.

#Do your products come assembled?

Some of our products come readily assembled and others require assembly. To find out if assembly is required, please refer to the Product Information section in individual product pages. Unless listed as ‘Fully Assembled’, there will some assembly required, and a step-by-step guide will be provided to make assembly easy and hassle-free. Feel free to contact us if you require additional information regarding specific item assembly.

For selected postcodes, you may opt for our White Glove delivery service to have your products assembled and it includes all Room of Choice service. For full details, please visit our Delivery Page.

#Can I self-collect the furniture?

Unfortunately, we do not have self-collection services available at the moment. Sorry about that!

#Do you offer trade program for bulk orders?

Yes, we do! We welcome all interior designers, architects,trade professionals or businesses. Check out Trade Page for more information and to register your interest.

#How safe are our products?

You may have seen some specific warnings on our products’ packaging or on the products themselves informing you about potentially harmful substances that could be found in our products.

Here is why: as an international brand, we have at heart to ensure that not only our products are safe but also that they comply with all the regulations of the countries in which we operate: they are therefore compliant with Australian regulations and safe for you to use.

Proposition 65 warnings

Proposition 65 warnings are a common sight for Californians yet can be alarming to residents from other states or countries not used to seeing them. They are mandatory warnings imposed by the state of California to all retailers to inform final customers on potential hazards posed to health or the environment if there is a possibility or trace of harmful chemicals (for example formaldehyde, phthalates or lead) found in consumer products.

Retailers are required to monitor the presence and levels of these substances and chemicals in their products to the best of their knowledge and to respect certain limits imposed by the state of California.

It is important for us to comply with the regulation and provide customers transparent information about the potentially harmful substances which could be found in our products: we therefore follow strictly the warning labels texts provided by the state of California. Labels are required to inform customers of the presence of one or more chemicals likely to be detected in the products.

The chemicals listed are very commonly found in materials used to manufacture quality furniture and we want to assure you that our products are produced with the highest quality standards with our customers’ health and safety as a primary concern.

For more information about Proposition 65, visit:

Title VI warning

Title VI warning is a US Federal regulation limiting the emissions of Formaldehyde in products made of hardwood plywood, medium-density fibreboard, and particleboard products.

All of our products are made of high-grade composites, which release very low levels of formaldehyde and respects both the California State (CarB Phase II standard) and US Federal requirements regulated by the EPA.

For more information about Title VI, visit:

If you are concerned or have further questions, please contact our Customer Service.