Castlery Refer-a-Friend Program Terms & Conditions

Last updated: Apr 19, 2022

Note: As of April 19 2022, Castlery will be revising our referral incentives to $50. Kindly note that if you have referred a friend before April 19, he/she would receive a $75 voucher as per our previous Referral Program incentive. However, if your friend places an order after April 19, you would receive a $50 incentive after their order return window has closed. For more assistance, contact us here.​

Qualified Referral. A Qualified Referral is defined as a purchase made at by a person (a "Referred Customer") who

  • i/ arrives to our website by clicking your Refer-a-Friend program link.
  • ii/ is a first time purchaser at Castlery
  • iii/ has an order greater than AUD$500 in total value, minus all fees including taxes, discounts, shipping, returns, chargebacks, fraudulent payments, and/or other 3rd party fees.
  • iv/ is shipping to an address in Australia

You are limited to one Qualified Referral for each Referred Customer; in other words, additional/repeat purchases made by a Referred Customer are not counted as additional Qualified Referrals.

Referred and Referral Customer. The Referred Customer and the Referral Customer cannot be the same person or living at the same household (must be a different name, delivery address, email and phone number).

Referral Reward. The discount code applied, covers both the Referrer and the Referred Customer.

Reward Payments. Referrer will receive their referral reward 14 days after Referred Customer has received the product and has not cancelled or returned the order. The Referral Reward can be used on orders above AUD$500. The Referral Reward does not apply to separate orders whose cumulative value is AUD$500 or more. The Referral Reward cannot be used in conjunction with any other offer unless stated. The maximum Qualified Referrals earned per calendar year may be no more than 10 Qualified Referrals. As a Referrer, you are responsible for any and all tax liability resulting from Referral Rewards.

Eligibility. Eligibility is limited to individuals only. Castlery’s Refer-a-Friend Program cannot be used by businesses for affiliate lead generation as determined in Castlery’s sole discretion.

No Combination. Referred Customer and Referral Rewards obtained through this program can not be combined with other Offer Codes offered by Castlery.

No Spam. You must comply with all up-to-date “SPAM” laws. For example, emails must be created and distributed in a personal manner and bulk email distribution is strongly discouraged. Any distribution of your referral link that could constitute unsolicited commercial email or "spam" under any applicable law or regulation is expressly prohibited and will be grounds for immediate termination of your account and exclusion from Castlery’s Refer-a-Friend program.

Right to Close Accounts. Castlery reserves the right to close the account(s) of any Referrer and/or Referred Customer and to request proper payment if the Referrer and/or Referred Customer attempts to use the Castlery Refer-a-Friend program in a questionable manner or breaches any of these Terms & Conditions or is in violation of any law, statute or governmental regulation.

Right to Cancel Program or Change Terms. Castlery reserves the right to cancel the Refer-a-Friend Program or to change these Terms & Conditions at any time in its sole discretion. Any unclaimed referral rewards will be forfeited at that time.