Second time purchase of sofa from Castlery. Love the design and comfort. However, discovered a creaky sound every time I sat on one side, which doesn't happen on the other side. We had to tighten the bolts ourselves and the sound was 90% resolved. However, the smell of glue/rubber (?) still lingered on after a few days. Have been opening the doors to circulate the air but not sure why the smell is still there. Hopefully, it would go away soon.
castleryHi YP, thank you for sharing your feedback - so glad you're loving it! We apologise for the inconvenience caused by the creaking sounds from your sofa, and it's great to hear that tightening the bolts helped resolve the issue to a significant extent. As for the lingering smell, rest assured that this is normal as the product was kept in storage hence, continuing to ventilate the area, as you've been doing, will aid in gradually dissipating the odor. If the issues persist, please don't hesitate to reach us again and we'll be here to help!
Jan 7, 2024
Jeffrey T.
Singapore
Quality looks promising
Delivery as per intended. Quality is as per what we saw in the showroom. The firmness of thr sofa is great. I hope it will last us. The finishing looks good too.