Question 1

When do Memorial Day sales start?

Accepted Answer

Memorial Day sales typically start the week in the lead up to Memorial Day, and is a great time to purchase home furnishings like bedroom furniture. At Castlery, our sales begin two weeks prior to Memorial Day, meaning more time for you to enjoy discounts and savings on our most popular products.

Question 2

When do Memorial Day sales end?

Accepted Answer

Memorial Day sales campaigns typically end the day of Memorial Day, with some brands continuing to offer discounts and promotions throughout the rest of the week.

Question 3

Is Memorial Day a good time to buy new outdoor furniture?

Accepted Answer

The Memorial Day sale is one of the best times during the year to purchase new furniture and home furnishings. Furniture brands offer great deals and deep discounts during this period and Castlery is no exception. Utilize these deals to give your outdoor space a fresh new look or get ready for those summer barbeques with a new outdoor patio set.

Question 4

Are all outdoor furniture products included in the Memorial Day furniture sale?

Accepted Answer

Not all outdoor and patio products may be included in our Memorial Day Sale. We've carefully curated a selection of furniture, giving you the opportunity to enjoy these limited-time deals on some of our most popular items. It's important to note that these pieces may not be on sale during our next promotional offer, so now is a great time to take advantage of these special prices.

Question 5

How does the 'Buy Now Pay Later' option work during the sale?

Accepted Answer

Our 'Buy Now Pay Later' option allows you to finance your purchase through Affirm. This option lets you spread the cost over several months, making it easier to afford your desired items. This is perfect for larger purchases, allowing you to enjoy new furniture now and pay over time without straining your budget.

Question 6

Can I return sale items if I’m not satisfied?

Accepted Answer

Yes, you can return items purchased during the Memorial Day furniture sales following our standard 14-day return policy. However, certain items, such as clearance or final sale items, may not be eligible for return. Be sure to review our return policy details on the website to understand the terms and conditions for sale items.

Question 7

Can I view the furniture in a showroom before purchasing?

Accepted Answer

In order to keep costs down, we do not have a studio open to the public. If you want to get a better feel for our furniture before buying, you may order up to 3 fabric swatches free of charge via our product pages.

Question 8

Do you deliver your furniture to all states across the country?

Accepted Answer

At Castlery, we are committed to bringing our range of furniture to as many homes as possible. However, delivery coverage is subject to selected areas within the U.S. To find out if your area is within our delivery zones, simply enter your zip/post code on the product page of interest. And for those who are eager to stay updated on our expanding delivery capabilities and the latest from Castlery, we recommend subscribing to our email newsletter or following us on our social media channels.

Question 9

Does Castlery offer free shipping?

Accepted Answer

Yes, Castlery does offer free shipping for orders exceeding US$999 (excluding add-on services) for selected cities. In general, shipping fees are calculated per shipment rather than per order and are fixed at flat rates based on the shipment's value and delivery location. To learn more about estimated shipping costs for major cities, additional services, or further delivery details, please visit our Delivery page for comprehensive information.

Question 10

How long does it take for my order to arrive?

Accepted Answer

The estimated delivery time frame for your order can be found on each product page under "Estimated Delivery." By entering your zip code, you'll receive an estimate of when the item is expected to arrive at your designated delivery location. Please bear in mind that these dates are estimates and could be affected by unforeseen delays.

Question 11

What payment methods does Castlery accept?

Accepted Answer

We accept various payment methods to ensure a seamless shopping experience. You can conveniently pay for your contemporary modular sectional sofas and other furniture pieces from our online furniture store with major credit cards such as Visa, MasterCard, American Express, Diners Club, and Discover. Additionally, we offer financing options through our trusted partner, Affirm, providing flexibility for your purchase. All transactions are processed in USD, and orders will only be dispatched upon receipt of full payment.

Question 12

Do you offer a warranty on your furniture?

Accepted Answer

Yes, we offer warranties on all items purchased directly from us. However, do note that the duration of the warranty coverage varies for each product, which can be found on our Product Warranty page. Sofas, for example, have a warranty period ranging from one to three years, covering various components such as frame structure, soft furnishings, and other components. This warranty period also commences from the date of receipt of goods.

Question 13

Can I cancel my order after it has been confirmed?

Accepted Answer

Certainly! If you wish to modify or cancel your confirmed order, kindly reach out to us before the shipment is processed to avoid any additional charges. You'll receive a pre-shipment notification, allowing you a 24-hour window to request changes or cancellations without incurring fees. However, after this period, a 20% restocking fee will be applied to any changes or cancellations. Please note that certain items, such as those marked as 'Clearance' or specified as on 'Final Sale', as well as display items, are ineligible for order changes, cancellations, or refunds.

Memorial Day Outdoor Furniture Sale