#AtHomewithCastlery
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Frequently Asked Questions
Have more questions? Browse our Help Center for detailed answers, or get instant answers from our .Yes, we highly recommend measuring both your space and access pathways before placing an order—especially for larger furniture items. This includes the spot where you plan to place the item, as well as any doorways, corridors, stairwells, and elevators the item will need to pass through during delivery. Doing so helps ensure a smooth and successful delivery.
You can find the product dimensions listed clearly on each product page under “Dimensions”. Be sure to compare these with your measurements to confirm fit.
If you're unsure, we're happy to assist with dimension checks or delivery considerations!
Yes, we're happy to help you do so at no additional cost before your shipment is processed to avoid incurring additional charges. You will receive a reminder in advance that your shipment is ready to be processed, and you will have 24 hours to request changes or cancellation without incurring charges.
Just reach out to us here for assistance.
Please note we are unable to accommodate changes and cancellations for the following items:
Products described as “Made to Order”,
Customised items,
Items marked as “Final Sale” or any form of Clearance Sale, Display Items
All mattresses
In case the items have left the warehouse, a restocking fee will be incurred for changes or cancellations. Details on our full terms can be found here.
We'll let you know as soon as your items reach our warehouse and are ready for dispatch! If you had opted to group all items into one shipment during checkout, we will update you once the last item arrives.
Your order will then be processed and allocated to one of our carriers, who will contact you with a proposed delivery timeslot (typically a 4-hour window). However, if your order is shipped via FedEx/UPS, you won't be contacted and may instead track your parcel online to ensure availability during delivery.
We work closely with trusted delivery partners to make sure your delivery is professionally handled. Your items will be safely packed and in good hands!
We offer 3 types of delivery service options: Standard, Room of Choice, or White Glove. By default, we provide Standard Shipping. You can select Room of Choice or White Glove in addition to the Standard Delivery at your own discretion.
Please note that unpacking, assembly, and rubbish removal are not included in our standard shipping fees. We also do not offer expedited shipping services.
For more details, refer here. Don't hesitate to contact us if you have further questions.
Just let us know here at least 3 business days prior to the scheduled delivery date to avoid any rescheduling charges.
Note any last-minute changes or requests sent in less than 3 business days before your scheduled delivery date will be subjected to a re-delivery fee of $100. Business days are defined as M-F and do not include federal holidays.
