Last updated: Nov 10, 2022
Eligibility. Customers will be required to create a Castlery account to be eligible for the Store Credits Program. Customers with existing Castlery accounts will be eligible for the Store Credits Program by default. Only one account may be associated with a single email address. You are solely responsible for maintaining the accuracy of your account information and for keeping it up-to-date as may be required. You may log in to update your personal information at any time.
Credits. Credits will be added into the customer account after a qualifying action is done. Credits can be earned by leaving a review or referring a friend, unless explicitly specified. Credits are valid for customers of www.castlery.com/us. All issued credits are non-transferable and are valid for 1 year from date of issue unless stated. If credits are not redeemed within 1 year of issue, the credits will expire. Customers with qualifying credits can redeem them for vouchers in the following conversions:
Vouchers. Vouchers can be redeemed using credits earned by the customer through qualifying methods. Vouchers are only applicable to the cost of products and are not applicable on shipping costs, Room Of Choice and White Glove delivery services, or Mulberry Extended Warranty unless explicitly specified. Vouchers are valid for customers of www.castlery.com/us. Vouchers cannot be combined with other promotions or promotional codes unless stated. Vouchers are non-transferable and non-exchangeable for cash or credits. Vouchers cannot be used retrospectively on past orders. Castlery reserves the right to verify the validity of the vouchers and may at its sole discretion cancel orders or refuse to fulfill orders where the voucher has been used by a non-qualifying member. Your purchase and delivery are subject to Castlery’s standard Terms & Conditions. Additional conditions of use may apply and will be communicated by Castlery.
Returns. All purchases made using a redeemed voucher are subject to Castlery’s standard Terms & Conditions, hence are eligible for returns or cancellations. For full Sales and Refunds Terms & Conditions, please refer here.
No Combination. All credits obtained through qualifying methods in the Store Credits Program can be combined, as long as these actions are done under the same account. Credits earned from separate accounts cannot be combined. Credits can be redeemed for vouchers. All redeemed vouchers cannot be combined with other Promotional Codes offered by Castlery.
Right to Close Accounts. Castlery reserves the right to close the account(s) of any Customer and to suspend your participation in the Store Credits Program if Castlery determines that the customer attempts to use the Store Credits Program in a questionable manner or breaches any of these Terms & Conditions or is in violation of any law, statute or governmental regulation. If your participation in the Store Credits Program is terminated, all unredeemed credits will become void.
Right to Cancel Program or Change Terms. Castlery reserves the right to cancel the Store Credits Program or to change these Terms & Conditions at any time in its sole discretion. Any unredeemed referral rewards or credits will be forfeited at that time without any obligation.