Question 1

When do Black Friday and Cyber Monday sales begin?

Accepted Answer

Our Black Friday & Cyber Monday sales kick off on 11 November. The excitement begins at midnight with exclusive online deals that allow you to shop from the comfort of your home, making it easier than ever to start saving on luxurious bedroom furniture.

Question 2

When do Black Friday and Cyber Monday sales end?

Accepted Answer

Our Black Friday & Cyber Monday Furniture Sales extend through Cyber Monday, which is the Monday following Thanksgiving. This year, our sales will conclude at midnight on 8 December, a week after Cyber Monday. These few days are your best opportunity to take advantage of some of the year’s biggest discounts on our premium bedroom furniture collections.

Question 3

Is Black Friday and Cyber Monday a good time to buy new bedroom furniture?

Accepted Answer

Absolutely! Black Friday & Cyber Monday are among the best times of the year to purchase new furniture sets. During these sales, Castlery offers substantial discounts on a wide range of furniture, allowing you to invest in high-quality pieces at significantly reduced prices. Whether you're looking to overhaul your bedroom and living space or simply upgrade a few key pieces, these deals will be a fantastic opportunity to do so at a fraction of the cost.

Question 4

Are all products included in the Black Friday & Cyber Monday Bedroom Furniture sale?

Accepted Answer

Not all products may be included in our Black Friday & Cyber Monday Bedroom Furniture Sale. We've carefully curated a selection of furniture, giving you the opportunity to enjoy these limited-time deals on some of our most popular items. It's important to note that these pieces may not be on sale during our next promotional offer, so now is a great time to take advantage of these special prices.

Question 5

How much discount can I expect during the Black Friday & Cyber Monday Bedroom Furniture sale?

Accepted Answer

During our Black Friday & Cyber Monday Bedroom Furniture sale, you can expect considerable discounts and savings. These offers are designed to provide significant savings as you refresh your space for the new year.

Question 6

How does the 'Buy Now Pay Later' option work during the sale?

Accepted Answer

Our 'Buy Now Pay Later' option allows you to finance your purchase through Affirm. This option lets you spread the cost over several months, making it easier to afford your desired items. This is perfect for larger purchases, allowing you to enjoy new furniture now and pay over time without straining your budget.

Question 7

Can I return sale items if I’m not satisfied?

Accepted Answer

At Castlery, we stand by the quality of our products. If you are not satisfied with your purchase, you may return your product within 14 days of delivery. Please ensure the items are in their original condition and packaging. Note that a restocking fee may apply, and some exclusions can exist for specific promotional items. For complete details, please review our sales and refund policy on our website.

Question 8

Can I view the furniture in a showroom before purchasing?

Accepted Answer

We do not have a studio open to the public. If you want a better feel for our furniture before buying, you may order up to 3 fabric swatches free of charge via our product pages.

Question 9

Do you deliver your furniture to all states across the country?

Accepted Answer

At Castlery, we are committed to bringing our range of furniture to as many homes as possible. However, delivery coverage is subject to selected areas within the U.S. To find out if your area is within our delivery zones, simply enter your zip/post code on the product page of interest. And for those who are eager to stay updated on our expanding delivery capabilities and the latest from Castlery, we recommend subscribing to our email newsletter or following us on our social media channels.

Question 10

Does Castlery offer free shipping?

Accepted Answer

Yes, we do offer free shipping for orders exceeding US$999 (excluding add-on services) for selected cities. In general, shipping fees are calculated per shipment rather than per order and are fixed at flat rates based on the shipment's value and delivery location. To learn more about estimated shipping costs for major cities, additional services, or further delivery details, please visit our Delivery page for comprehensive information.

Question 11

How long does it take for my order to arrive?

Accepted Answer

The estimated delivery time frame for your order can be found on each product page under "Estimated Delivery." By entering your zip code, you'll receive an estimate of when the item is expected to arrive at your designated delivery location. Please bear in mind that these dates are estimates and could be affected by unforeseen delays.

Question 12

What payment methods does Castlery accept?

Accepted Answer

We accept various payment methods to ensure a seamless shopping experience. You can conveniently pay for your contemporary modular sectional sofas and other furniture pieces from our online furniture store with major credit cards such as Visa, MasterCard, American Express, Diners Club, and Discover. Additionally, we offer financing options through our trusted partner, Affirm, providing flexibility for your purchase. All transactions are processed in USD, and orders will only be dispatched upon receipt of full payment.

Question 13

Do you offer a warranty on your furniture?

Accepted Answer

Yes, we offer warranties on all items purchased directly from us. However, do note that the duration of the warranty coverage varies for each product, which can be found on our Product Warranty page. Sofas, for example, have a warranty period ranging from one to three years, covering various components such as frame structure, soft furnishings, and other components. This warranty period also commences from the date of receipt of goods.

Question 14

Can I cancel my order after it has been confirmed?

Accepted Answer

Certainly! If you wish to modify or cancel your confirmed order, kindly reach out to us before the shipment is processed to avoid any additional charges. You'll receive a pre-shipment notification, allowing you a 24-hour window to request changes or cancellations without incurring fees. However, after this period, a 20% restocking fee will be applied to any changes or cancellations. Please note that certain items, such as those marked as 'Clearance' or specified as on 'Final Sale', as well as display items, are ineligible for order changes, cancellations, or refunds.

Black Friday and Cyber Monday Bedroom Furniture Sale