The Castlery Team | Mar 22, 2020
Updated as of Jan 6, 2022
As we navigate the rising uncertainties surrounding COVID-19, we wanted to share how we are doing our part to flatten the curve.
COVID-19 and the emergence of new variants have disrupted supply chains around the world, reducing space within production factories, decreasing available capacity on shipping vessels, and prolonging processing time at receival ports. As a result, our estimated delivery dates may be longer than usual and you may experience some disruption in the delivery of your order.
*IMPORTANT UPDATE: Due to the current circumstances, the health and safety of our customers as well as our delivery partners remain our utmost priority. As such, there may be unforeseen situations in which some deliveries will have to be rescheduled, and we appreciate your continued patience. With delivery disruptions happening throughout the US, we are currently experiencing potential delays with regards to transit scheduling. As such, some orders may be affected with an extended waiting time of 1-2 months for your delivery to be scheduled and completed.
We appreciate your patience and understanding as we work closely with our shipping partners to ensure your order is delivered as soon as possible. If you have yet to receive any updates on the delivery of your purchase, or should you have any questions or concerns, please reach out to us at firstname.lastname@example.org
The well-being and safety of our customers, as well as our employees and third-party delivery drivers, make up the heart of our business. As updates stream in daily, we are working with our delivery partners to put appropriate safety measures in place while getting deliveries to you with minimal disruptions.
There is no telling how the situation may evolve, but we will be sure to keep you updated of any further changes here. Should you have any concerns or queries, feel free to reach us anytime at email@example.com.
In the meantime, we will keep doing what we do – making furniture you love. We promise to keep you inspired on our social channels too… after all, a little distraction goes a long way.
For now, stay healthy and positive – and load up on some extra couch-time (plenty of rest builds immunity!)