Promotion Terms and Conditions

Terms and conditions for all current special offers and promotions are published on this page. All start/end times published are at British Summer Time (BST).

Promotional Codes

Promotional Codes are only applicable to the cost of products and are not applicable on shipping costs, Room Of Choice and White Glove delivery services unless explicitly specified. Promotional codes are valid for customers of www.castlery.com/uk. Promotional codes cannot be combined with other promotions or promotional codes unless stated. Castlery reserves the right to verify the validity of the promotional discount code and may at its sole discretion cancel orders or refuse to fulfill orders where the discount code has been used by a non-qualifying member. Your purchase and delivery are subject to Castlery’s standard Terms & Conditions. Additional conditions of use may apply and will be communicated by Castlery.

The Castlery Club

By joining The Castlery Club, you are subject to Castlery’s Terms of Use and Castlery’s Privacy Policy (both available on our website), as well as the following additional Terms & Conditions for Castlery’s Store Credits Program:

Eligibility. Customers will be required to create a Castlery account to be eligible for the Store Credits Program. Customers with existing Castlery accounts will be eligible for The Castlery Club by default. Only one account may be associated with a single email address.

Credits. Credits will be added into the customer account after a qualifying action is done, unless explicitly specified. Credits are valid for customers of www.castlery.com/uk. All issued credits are non-transferable and will expire after 1 year of inactivity on the Castlery website unless stated. If credits are not redeemed within this period, the credits will expire. Customers with qualifying credits can redeem them for vouchers in the following conversions:

50 credits = £50 off (min. spend £1,000)
100 credits = £100 off (min. spend £1,500)
200 credits = £200 off (min. spend £2,000)
300 credits = £300 off (min. spend £2,800)

Vouchers. Vouchers can be redeemed using credits earned by the customer through qualifying methods. Vouchers are unique and tied to your account when you redeem them. Vouchers are only applicable to the cost of products and are not applicable on shipping costs, Room Of Choice and White Glove delivery services unless explicitly specified. Vouchers are valid for customers of www.castlery.com/uk. Vouchers are valid for 30 days from date of issue unless stated. Vouchers cannot be combined with other promotions or promotional codes unless stated. Vouchers cannot be used on Limited Edition Collection products. Vouchers are non-transferable and non-exchangeable for cash or credits. Vouchers cannot be used retrospectively on past orders. Castlery reserves the right to verify the validity of the vouchers and may at its sole discretion cancel orders or refuse to fulfil orders where the voucher has been used by a non-qualifying member. Your purchase and delivery are subject to Castlery’s standard Terms & Conditions. Additional conditions of use may apply and will be communicated by Castlery.

For full T&Cs for The Castlery Club, please refer here.

Birthday Reward

The Birthday Reward will be issued on the first of every month via email. To be eligible, The Castlery Club members must have made at least one purchase before and add their birthday to their profile at least seven days before their birthday month begins. Eligible members will receive a Birthday Reward that can be used once during their birthday month. The Birthday Reward is unique and tied to your account. The Birthday Reward is only applicable to the cost of products and are not applicable on shipping costs, Room Of Choice and White Glove delivery services unless explicitly specified. The Birthday Reward is valid for customers of www.castlery.com/uk. The Birthday Reward valid for 30 days from date of issue unless stated. The Birthday Reward cannot be combined with other promotions or promotional codes unless stated. The Birthday Reward is non-transferable and non-exchangeable for cash or credits. The Birthday Reward cannot be used retrospectively on past orders. Castlery reserves the right to verify the validity of the Birthday Reward and may at its sole discretion cancel orders or refuse to fulfil orders where the voucher has been used by a non-qualifying member. Your purchase and delivery are subject to Castlery’s standard Terms & Conditions. Additional conditions of use may apply and will be communicated by Castlery.

Spend and Be Rewarded

Spend and Be Rewarded (“Promotion”) is applicable on all eligible purchases with a minimum spend of £2,000 from Jul 1 2025 at 00:00 (BST). Eligible customers will receive the 150 credits in their Castlery accounts after the eligible order has been delivered and return window is closed. The Promotion is applicable to orders with a min. spend of £2,000 at a single check out on Castlery products, where the minimum purchase amount is reached (“Spend Amount”). The "Spend Amount" does not include shipping charges. Promotion can be used in conjunction with any other discount codes or credit vouchers. Promotion cannot be applied retrospectively on past orders. In the event, you change or cancel any order during or after using the Promotion, Castlery further reserves the right to recover or change the whole or any part of the Offer given to you under this Promotion. The Promotion is non-transferable and non-exchangeable for cash. The Promotion does not apply to items out of stock at the time of purchase. The Promotion may be withdrawn or extended at any time at the sole discretion of Castlery. Castlery reserves the right to verify the validity of the Promotion and may at its sole discretion cancel orders or refuse to fulfil orders where the Promotion has been used by a non-qualifying member. All purchases will be subjected to the standard Castlery Return Policy. All purchases and deliveries are subject to Castlery’s standard Terms & Conditions. Additional terms and conditions for Clearance items apply, please refer to Final Markdowns terms and conditions.

Castlery Review Voucher

After placing a published review on www.castlery.com, 30 credits (text review) or 50 credits (image review) will be added into your Castlery account (www.castlery.com/uk/rewards). The issued credits are non-transferable and will expire after 1 year of inactivity on the Castlery website unless stated.

Credits can be redeemed for vouchers as outlined in the “Credits” section above. Redeemed vouchers cannot be used in conjunction with any other promotions or promotional codes unless stated. Redeemed vouchers are single use only and must be used in a single checkout process. Vouchers are only applicable to the cost of products and are not applicable on shipping costs, Room Of Choice and White Glove delivery services unless explicitly specified. Castlery reserves the right to verify the validity of the vouchers and may at its sole discretion cancel orders or refuse to fulfil orders where the voucher has been used by a non-qualifying member. All purchases and deliveries are subject to Castlery’s standard Terms & Conditions. Additional conditions of use may apply and will be communicated by Castlery.

Castlery Referral Terms

As a participant of Castlery’s Refer-a-Friend Program (a “Referrer”), you are subject to Castlery’s Terms of Use and Castlery’s Privacy Policy (both available on our website), as well as the following additional Terms & Conditions for Castlery’s Refer-a-Friend program:

Qualified Referral. A Qualified Referral is defined as a purchase made at www.castlery.com by a person (a "Referred Customer") who

i/ arrives to our website by clicking your Refer-a-Friend program link.
ii/ is a first time purchaser at Castlery
iii/ has an order greater than £1000 in total value, minus all fees including taxes, discounts, shipping, returns, chargebacks, fraudulent payments, and/or other 3rd party fees.
iv/ is shipping to an address in the United Kingdom

You are limited to one Qualified Referral for each Referred Customer; in other words, additional/repeat purchases made by a Referred Customer are not counted as additional Qualified Referrals. The Referral Reward for the Referred Customer can only be used once, on their first order above £1000. For full Referral T&Cs, please refer to here

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