Last updated on July 1, 2025
Castlery guarantees that all our furniture is free from defective materials and workmanship. Guarantee periods vary by product, commencing from the date of delivery and are defined in the table under Section 3. Guarantee Period.
If, during the guarantee period, a product is deemed defective due to a manufacturing defect, Castlery will repair or replace part(s), at Castlery’s sole discretion. This Guarantee covers the replacement or repair of any product or part of any product that has a manufacturing or material defect that is not the result of normal wear and tear, customer misuse, alternative handling, or a natural characteristic of the material used.
For claims, please email our helpful Customer Care team at help.uk@castlery.com, making sure to include your order number, a description of the issue, and photos or videos of the defective product.
The quality of our furniture is of utmost importance to us at Castlery. We conduct stringent in-house quality inspections of our products to ensure that your beloved furniture pieces last a long time. You may refer to the table below for the Guarantees we provide for your items.
Type | Guarantees |
---|---|
Sofas, Sofas with Moveable Headrest, Armchairs, Ottomans, Beds, Beds with Storage, Sofa Beds, Daybeds |
Frame structure: 10-Year Guarantee Covers: 1-Year Guarantee Other components (such as foam, fibre fillings, feathers, stitching, zips, fasteners, springs, suspensions, legs, sliders and drawers, and movable mechanisms - swivel bases and reclining mechanism): 2-Year Guarantee |
Dining Chairs |
Frame structure: 10-Year Guarantee Covers: 1-Year Guarantee Other components (such as foam, fibre fillings, stitching, zips, fasteners, suspensions, legs, metal parts): 2-Year Guarantee |
Office Chairs |
Frame structure: 10-Year Guarantee Covers: 1-Year Guarantee Other components (such as foam, fibre fillings, stitching, zips, fasteners, suspensions, legs, locks, cranks, wheels and castors, movable mechanisms - swivel bases): 2-Year Guarantee |
TV Stands, Sideboards, Dining Tables, Coffee Tables, Side Tables, Bookcases, Free Standing Shelves |
Frame structure: 5-Year Guarantee Other components (such as drawers, door glides, handles, table extensions, hinges, locks, metal parts): 2-Year Guarantee |
Outdoor Products (excludes parasol) |
Frame structure: 5-Year Guarantee Covers: 1-Year Guarantee Other components (such as foam, stitching, zips, fasteners, suspension, legs, wheels and castors, wicker): 2-Year Guarantee |
Bedding Products |
1-Year Guarantee |
Lighting and other Electrical Accessories |
2-Year Guarantee |
Rugs |
1-Year Guarantee |
Pouffes, Cushions & Throw Blankets |
1-Year Guarantee |
Dinnerware & Glassware |
1-Year Guarantee |
Mirrors |
2-Year Guarantee |
Organisation Products |
1-Year Guarantee |