Gorgeous couch and beautiful on delivery, but after ~50 days I realized it’s excessively firm and caused numbness, back pain, and nerve damage that required therapy. I expected it to break in. It never did. Castlery refused a return past the 30-day window. Now I’m stuck with an expensive couch I can’t sit on. Anyone want a rock-hard couch? I got you!Review on Dawson Left Wide Chaise, (Navagio) Beach Linen
castlery
DEC 10, 2025
We truly appreciate you sharing your experience. While we’re glad you love the look of the sofa, we’re very sorry that it hasn’t been as comfortable as you had hoped. The Dawson is crafted to feel light and airy, but we understand that comfort is personal. Although our return policy allows return requests within 30 days of delivery, our team will be reaching out to you at help@castlery.com to take a closer look. We truly appreciate the opportunity to make this right.
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