Delivery Info


We strive to provide the best service possible. Your order will be safely packed and sent to your doorstep, on time.

Delivery Information

We take pride in making our furniture and we will do all we can to ensure your purchase is delivered to you on time. All our products are packaged for safe transit and will be handled by professionals.

Once your order is received into our warehouse, you will be contacted to schedule the delivery to your convenience but subjected to available delivery slots.

All orders are delivered during the following time slots from Monday to Saturday: 10am – 1pm, 1pm – 4pm, 4pm – 6pm and 6pm – 8pm.

Please note that it is your responsibility to check that your items will fit through doors, staircases and lifts in their packaging before you place your order. Product dimensions are included in the product description on our website.

DELIVERY CHARGES

Our delivery charges are intended to cover the processing of your order, handling and packing the products, and finally delivering them to you. For orders above $300, delivery will be free.

Order Total ValueDelivery Fees
$0.00 - $25.00$6.99
$25.01 - $50.00$9.99
$50.01 - $100.00$12.99
$100.01 - $200.00$15.99
$200.01 - $299.99$29.99
Above $3000

We currently deliver within Singapore only.

MULTIPLE DELIVERIES FOR ONE ORDER

Total Value Per TripDelivery Fees
$0.00 - $25.00$6.99
$25.01 - $50.00$9.99
$50.01 - $100.00$12.99
$100.01 - $200.00$15.99
$200.01 - $299.99$29.99
Above $3000

Our items are produced by a number of manufacturers; therefore they will arrive our distribution center at different times. If you would like your items to be separated into multiple delivery trips, additional delivery fee applies when items for each trip is less than $300 in value.

INCORRECT DELIVERY ADDRESS

All undelivered orders will be returned to our distribution centre and restocked. To reschedule for a delivery to the correct delivery address, we will contact you to arrange for the next available delivery with a restocking fee of 10% for orders valued below S$500, or cap at S$100 for orders valued equivalent or above S$500.

RESCHEDULING OF DELIVERY

Customers may reschedule the delivery 72 hours before the delivery date subjected to availability of next delivery slot. For rescheduling of delivery within 72 hours of agreed delivery, Castlery will charge a restocking fee of 10% for orders valued below S$500, or cap at S$100 for orders valued equivalent or above S$500.

RECEIVING ITEMS

On delivery, customer or 3rd party appointed by the customer shall inspect the item(s) and the surroundings carefully before our carrier leaves the premise. Any damage(s) detected should be immediately reported to the carrier and noted on the delivery copy. You will also need to email us at help@castlery.com and provide a detailed description of fault and photos (or video, where appropriate) showing the damage or fault. We will then reply within 3 working days. In the event an exchange for the defect piece cannot be made, Castlery reserves the right to offer a substitute or full refund. All replacement of item(s) will depend on the next available shipment. Castlery shall not be liable for any consequences (whether direct or indirect) of the delay in the delivery of the goods and no such delay shall entitle the customer to treat this agreement as being repudiated by Castlery or to any comparison. All full refund due to defects will be refunded by the following: Purchase Price - Delivery Fee = Refunded Amount (S$). Customers who do not inspect the goods or surroundings upon delivery, accepts the condition as is by signing their acceptance on the delivery order. The delivery order then serves as evidence of the condition of the goods and surroundings as at the time of delivery. Hence, any new defect findings at a later stage will not be entertained.

REFUSAL OF ENTRY BY BUILDING MANAGEMENT

Should the building management reject admittance of our delivery team, delivery will be rescheduled accordingly with a restocking fee of 10% per delivery order for invoice valued below S$500, or S$100 per delivery order for invoice valued above S$500. Castlery reserves the right to reschedule the delivery, subject to availability of next delivery slot. Customer is required to place any deposit to the building management for moving goods into their premises otherwise Castlery reserve the right to refund, with a restocking fee of 10% per delivery order for invoice valued below S$500, or S$100 per delivery order for invoice valued above S$500.

UNABLE TO ACCESS THE ELEVATOR OR OTHER INTENDED AREAS

We agree to deliver goods to you on the understanding that reasonable access is available. It is your responsibility to check measurements to ensure your goods will fit in the intended areas. If reasonable access is unavailable or if it becomes hazardous (i.e. items prone to damage on narrow stairway, obstruction of passageway); we reserve the right to cancel the delivery. All items to be returned to us shall be restocked and refunded, less delivery and restocking fee. Should we proceed with the delivery in a non-hazardous condition, additional charges per item will be as follows:

a) S$10 per item per subsequent non lift-accessible storey will be collected. This fee will also be applicable to stairs within landed properties or HDB maisonette."

DELAYED DELIVERY DUE TO UNFORESEEN SITUATIONS

a) In the event of delay in shipment due to unforeseen situations, Castlery reserves the right to reschedule the delivery, subjected to availability of next delivery slot.

b) No specific time of delivery can be provided. A time frame will be advised but cannot be guaranteed.

c) Castlery shall not be liable for any consequences or any loss suffered or expenses incurred (whether direct or indirect) due to the delay in the shipment / delivery of the goods and no such delay shall entitle the customer to treat this agreement as being repudiated by Castlery or to any comparison.

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Castlery

Castlery was founded with one ambition - to reinvent how furniture retail works. We design and produce furniture with great aesthetics at a competitive price point, without compromising on quality. By cutting out the middleman and keeping our inventory lean we can keep our costs down and extend the savings to you.