Promotion Terms and Conditions

Last updated on 12 April 2019

Terms and conditions for all current special offers and promotions are published on this page. All start/end times published are at the local Singapore Time (SGT).

Promotional Codes

Promotional Codes are only applicable to the cost of products and are not applicable on shipping costs unless explicitly specified. Promotional codes are valid for customers of www.castlery.com. Promotional codes cannot be combined with other promotions or promotional codes unless stated. Castlery reserves the right to verify the validity of the promotional discount code and may at its sole discretion cancel orders or refuse to fulfil orders where the discount code has been used by a non-qualifying member. Your purchase and delivery are subject to Castlery’s standard Terms & Conditions. Additional conditions of use may apply and will be communicated by Castlery.

10% off New Season Arrivals

10% off New Season Arrivals (“Promotion”) is available for online or in-store purchases from 13 April 2019 at 00:00pm (SGT) to 30 April 2019 at 23:59pm (SGT) (“Promotion Period”). The 10% off applies to selected products listed at www.castlery.com/new-sale, where the correct promotional code “NEW10” is entered at checkout. The Promotion cannot be used in conjunction with any other discount codes or credit vouchers. The Promotion is not applicable to past purchases. The Promotion is non-transferable and non-exchangeable for cash or credits. The Promotion is not applicable to on-sale items or studio display pieces. The Promotion does not apply to items out of stock at the time of purchase. The Promotion may be withdrawn or extended at any time during the promotional period at the sole discretion of Castlery. Castlery reserves the right to verify the validity of the Promotion and may at its sole discretion cancel orders or refuse to fulfil orders where the Promotion has been used by a non-qualifying member. All purchases during the promotion period will be subject to the standard Castlery Return Policy. All purchases and deliveries are subject to Castlery’s standard Terms & Conditions.

Slumber Wonder / Bedroom Sale up to 20% off

Slumber Wonder / Bedroom Sale up to 20% off (“Promotion”) is available for online or in-store purchases from 12 April 2019 at 00:00pm (SGT) to 30 April 2019 at 23:59pm (SGT) (“Promotion Period”). The Promotion applies to products that are on castlery.com/bedroom-sale. Promotion can be used in conjunction with other offers, discount codes, or credit vouchers. The Promotion is not applicable to studio display pieces. Promotion is not applicable to past purchases. The Promotion is non-transferable and non-exchangeable for cash or credits. The Promotion does not apply to items out of stock at the time of purchase. The Promotion may be withdrawn or extended at any time during the promotional period at the sole discretion of Castlery. Castlery reserves the right to verify the validity of the Promotion and may at its sole discretion cancel orders or refuse to fulfil orders where the Promotion has been used by a non-qualifying member. All purchases during the promotion period will be subject to the standard Castlery Return Policy. All purchases and deliveries are subject to Castlery’s standard Terms & Conditions. Additional terms and conditions for Clearance items apply, please refer to Final Markdowns terms and conditions.

Sofa Pair Up Sale

Sofa Pair Up Sale (“Promotion”) is available for online or in-store purchases from 10 April 2019 at 00:00pm (SGT) to 25 April 2019 at 23:59pm (SGT) (“Promotion Period”). The Promotion applies to products that are on castlery.com/sofa-pairup, whereby customer can receive 20% off any coffee table or TV console with any sofa purchase. The 20% off discount can be applied to one eligible item only. In the event of multiple eligible items in the same order (e.g. 1 coffee table and 1 TV console, or more than 1 coffee table or TV console), discount will be applied on the highest-priced item in the cart. The Promotion cannot be used in conjunction with other offers, discount codes, or credit vouchers. The Promotion is applicable to regular-priced items but does not apply to products with custom-made fabric colours. The Promotion is not applicable to sale, clearance or studio display pieces. The Promotion is not applicable to past purchases. The Promotion is non-transferable and non-exchangeable for cash or credits. The Promotion does not apply to items out of stock at the time of purchase. The Promotion may be withdrawn or extended at any time during the promotional period at the sole discretion of Castlery. Castlery reserves the right to verify the validity of the Promotion and may at its sole discretion cancel orders or refuse to fulfil orders where the Promotion has been used by a non-qualifying member. All purchases during the promotion period will be subject to the standard Castlery Return Policy. All purchases and deliveries are subject to Castlery’s standard Terms & Conditions.

Let’s Dine In / Dining Room Sale up to 20% off

Let’s Dine In / Dining Room Sale up to 20% off (“Promotion”) is available for online or in-store purchases from 5 April 2019 at 00:00pm (SGT) to 25 April 2019 at 23:59pm (SGT) (“Promotion Period”). The Promotion applies to products that are on castlery.com/dining-sale. Promotion can be used in conjunction with other offers, discount codes, or credit vouchers. The Promotion is not applicable to studio display pieces. Promotion is not applicable to past purchases. The Promotion is non-transferable and non-exchangeable for cash or credits. The Promotion does not apply to items out of stock at the time of purchase. The Promotion may be withdrawn or extended at any time during the promotional period at the sole discretion of Castlery. Castlery reserves the right to verify the validity of the Promotion and may at its sole discretion cancel orders or refuse to fulfil orders where the Promotion has been used by a non-qualifying member. All purchases during the promotion period will be subject to the standard Castlery Return Policy. All purchases and deliveries are subject to Castlery’s standard Terms & Conditions. Additional terms and conditions for Clearance items apply, please refer to Final Markdowns terms and conditions.

Castlery Warehouse Sale March 2019

The Castlery Warehouse Sale November 2019 (“The Promotion”) applies to visitors at 42D Penjuru Road, #03-02A, HSL Waterfront @ Penjuru, Singapore 609162 from 12:00 hours (SGT) 30 Mar 2019 until stock runs out or until 31 Mar 2019 at 18:00 hours (SGT) whichever occurs first (“Promotion Period”).

  • The Promotion is not applicable to past purchases.
  • The Promotion does not apply to items that are out of stock at the time of purchase.
  • The Promotion cannot be combined with any other coupons, discounts or offers.
  • All items sold in Warehouse Sale, which are either categorized as AS-IS or Clearance items, cannot be returned, refunded or exchanged once sold.
  • All purchases made during the Promotion Period are final, and cannot be cancelled.
  • Sale quantities are limited and stock availability is not guaranteed until you successfully complete your order. Stocks are available on a first-come-first-serve basis.
  • Delivery must be arranged by Castlery and self-pick up is not available.
  • Each AS-IS item is sold in its existing condition. All AS-IS items may have cosmetic defects and may not have the appearance of being brand-new. The Customer acknowledges that he/she is fully aware of the cosmetic defects of each AS-IS item and that the price of each AS-IS item reflects this acknowledgement.
  • AS-IS items and Clearance items sold during the Promotion Period are not covered by Warranty.
  • All AS-IS items and Clearance items sold in Warehouse Sale must be delivered within 14 days after purchase and Castlery does not accept storage of AS-IS items for more than 14 days. Castlery reserves the rights to extend the delivery lead-time.
  • Free Shipping on any order is available only for Warehouse Sale purchases during the Promotion Period.
  • Castlery does not offer disposal services for old furniture.
  • 30-day price protection policy does not apply to items sold during this Promotion.
  • Castlery reserves the right to adjust prices and change the Terms & Conditions or cancel any promotions at any time without notice.
  • Castlery reserves the right to withdraw, extend or verify the validity of The Promotion at any time during the Promotion Period at its sole discretion. Castlery may, at its sole discretion, cancel orders or refuse to fulfil orders.
  • All other conditions are subject to Castlery’s standard Terms & Conditions.

Going, Going, Gone!/ Clearance Sale

Going, Going, Gone! Sale ("The Promotion") is available for online or in-store purchases, from 00:00 (SGT) 29 Mar 2019 until stock runs out or until 23:59 (SGT) 22 April 2019 ("Promotion Period"). The Promotion applies to any items tagged as Clearance ("Clearance Items") that are listed on www.castlery.com/last-chance. Clearance Items cannot be returned, refunded or exchanged once sold. The price of Clearance Items does not include delivery charges. Promotion is not applicable to past purchases. The Promotion does not apply to Clearance Items that are out of stock at the time of purchase during the Promotion Period. Clearance Items sold during the Promotion Period are covered by Warranty. Sale quantities are limited and stock availability is not guaranteed until you successfully complete your order. Stocks are available on a first-come-first-serve basis. Clearance Items can be stored up to 1 month from purchase. Castlery reserves the rights to extend the delivery lead-time. Delivery charge is applicable on invoices below $300. If you would like your items to be separated into multiple delivery trips, additional delivery fee applies if the total value of items for each trip is less than $300. Castlery does not offer disposal services for old furniture. 30-day price protection policy does not apply to Clearance Items sold during the Promotion Period. Castlery reserves the right to adjust prices and change the Terms & Conditions or cancel any promotions at any time without notice. Castlery reserves the right to withdraw, extend or verify the validity of The Promotion at any time during the Promotion Period at its sole discretion. Castlery may, at its sole discretion, cancel orders or refuse to fulfil orders. All purchases and deliveries are subject to Castlery's standard Terms & Conditions.

Castlery x RYDE Weekend Promo

Castlery x RYDE Weekend Promo (“Promotion”) is available for only in-store purchases between 10:00am (SGT) and 18:00pm (SGT) on 23 & 24 March 2019 (“Promotion Period”). The Promotion is eligible to anyone who travels to any of Castlery’s studios via car-pooling mobile app RYDE during the Promotion Period, upon which they are entitled to $15 RYDE credits for their next ride and $50 off (min. spend of $500) if they purchase in-store during the Promotion Period. The $15 RYDE credits are to be redeemed in-store by scanning a QR code. The Promotion cannot be used in conjunction with other offers, discount codes, or credit vouchers. The Promotion is not applicable to past purchases. The Promotion is non-transferable and non-exchangeable for cash or credits. The Promotion is not applicable to studio display pieces. The Promotion may be withdrawn or extended at any time during the promotional period at the sole discretion of Castlery. Castlery reserves the right to verify the validity of the Promotion and may at its sole discretion cancel orders or refuse to fulfil orders where the Promotion has been used by a non-qualifying member. All purchases during the promotion period will be subject to the standard Castlery Return Policy. All purchases and deliveries are subject to Castlery’s standard Terms & Conditions. Additional terms and conditions for Clearance items apply, please refer to Final Markdowns terms and conditions.

Now or Never Velvet Colours / 20% off Velvet Items

Now or Never Velvet Colours / 20% off Velvet Items (“Promotion”) is available for online or in-store purchases from 19 March 2019 at 18:00pm (SGT) to 8 April 2019 at 23:59pm (SGT) (“Promotion Period”). The Promotion applies to products that are on castlery.com/velvet-sale and are valid for these velvet colours only – Ruby Red, Moon Grey, Royal Blue and Turquoise. The Promotion can be used in conjunction with other offers, discount codes, or credit vouchers. The Promotion is not applicable to studio display pieces. The Promotion is not applicable to past purchases. The Promotion is non-transferable and non-exchangeable for cash or credits. Quantities are limited and stock availability is not guaranteed until you successfully complete your order. The Promotion does not apply to items out of stock at the time of purchase. The Promotion may be withdrawn or extended at any time during the promotional period at the sole discretion of Castlery. Castlery reserves the right to verify the validity of the Promotion and may at its sole discretion cancel orders or refuse to fulfil orders where the Promotion has been used by a non-qualifying member. All purchases during the promotion period will be subject to the standard Castlery Return Policy. All purchases and deliveries are subject to Castlery’s standard Terms & Conditions. Additional terms and conditions for Clearance items apply, please refer to Final Markdowns terms and conditions.

Bestsellers Sale / Greatest Hits up to 20% Off

Bestsellers Sale / Greatest Hits up to 20% Off (“Promotion”) is available for online or in-store purchases from 5 March 2019 at 00:00am (SGT) to 31 March 2019 at 23:59pm (SGT) (“Promotion Period”). The Promotion is valid on select items only. The Promotion applies to products that are on sale page (castlery.com/sale). The Promotion may be used in conjunction with other offers, discount codes, or credit vouchers. The Promotion is not applicable to past purchases. The Promotion is non-transferable and non-exchangeable for cash or credits. The Promotion is not applicable to studio display pieces. Quantities are limited and stock availability is not guaranteed until you successfully complete your order. The Promotion does not apply to items out of stock at the time of purchase. In the event you change or cancel any order during the Promotion Period, Castlery further reserves the right to recover or change the whole or any part of the Offer given to you under this Promotion. The Promotion may be withdrawn or extended at any time during the promotional period at the sole discretion of Castlery. Castlery reserves the right to verify the validity of the Promotion and may at its sole discretion cancel orders or refuse to fulfil orders where the Promotion has been used by a non-qualifying member. All purchases during the promotion period will be subject to the standard Castlery Return Policy. All purchases and deliveries are subject to Castlery’s standard Terms & Conditions. Additional terms and conditions for Clearance items apply, please refer to Final Markdowns terms and conditions.

10% off Bundle Special

Bundle Special / 10% off Bundles (“The Promotion”) is available for online or in-store purchases, from 00:00 (SGT) 5 Mar 2019 until 23:59 (SGT) 31 Mar 2019 ("Promotion Period"). The 10% off applies to selected bundles listed at www.castlery.com/bundle-special, where the correct promotional code “BUNDLE10” is entered at checkout. The Promotion cannot be used in conjunction with any other discount codes or credit vouchers. The Promotion is not applicable to past purchases. The Promotion is non-transferable and non-exchangeable for cash or credits. The Promotion is not applicable to studio display pieces. Quantities are limited and stock availability is not guaranteed until you successfully complete your order. The Promotion does not apply to items out of stock at the time of purchase. In the event you change or cancel any order during the Promotion Period, Castlery further reserves the right to recover or change the whole or any part of the Offer given to you under this Promotion. The Promotion may be withdrawn or extended at any time during the promotional period at the sole discretion of Castlery. Castlery reserves the right to verify the validity of the Promotion and may at its sole discretion cancel orders or refuse to fulfil orders where the Promotion has been used by a non-qualifying member. All purchases during the promotion period will be subject to the standard Castlery Return Policy. All purchases and deliveries are subject to Castlery’s standard Terms & Conditions. Additional terms and conditions for Clearance items apply, please refer to Final Markdowns terms and conditions.

Pay Day Bonus

Pay Day Bonus / Extra 8% off Storewide (“The Promotion”) is available for online or in-store purchases, from 00:00 (SGT) 20 Feb 2019 until 23:59 (SGT) 28 Feb 2019 ("Promotion Period"). The Extra 8% off applies to any order with minimum $1,000 spend where the correct promotional code “PAYDAY8” is entered at checkout. The Promotion cannot be used in conjunction with any other discount codes or credit vouchers. The Promotion is not applicable to past purchases. The Promotion is non-transferable and non-exchangeable for cash or credits. The Promotion is applicable to regular, sale or clearance items. The Promotion is not applicable to studio display pieces. The Promotion does not apply to items out of stock at the time of purchase. In the event you change or cancel any order during the Promotion Period, Castlery further reserves the right to recover or change the whole or any part of the Offer given to you under this Promotion. The Promotion may be withdrawn or extended at any time during the promotional period at the sole discretion of Castlery. Castlery reserves the right to verify the validity of the Promotion and may at its sole discretion cancel orders or refuse to fulfil orders where the Promotion has been used by a non-qualifying member. All purchases during the promotion period will be subject to the standard Castlery Return Policy. All purchases and deliveries are subject to Castlery’s standard Terms & Conditions. Additional terms and conditions for Clearance items apply, please refer to Final Markdowns terms and conditions.

End of Season Promo

End of Season Promotion / Up to 40% off + Extra 10% off on selected items (“The Promotion”) is available for online or in-store purchases, from 00:00 (SGT) 12 Feb 2019 until 23:59 (SGT) 4 March 2019 ("Promotion Period"). The Extra 10% off applies to any regular, sale or clearance products labelled ‘Extra 10% off’ where the correct promotional code “EXTRA10” is entered at checkout. The Promotion cannot be used in conjunction with any other discount codes or credit vouchers. The Promotion does not require minimum spend. The Promotion is not applicable to past purchases. The Promotion is non-transferable and non-exchangeable for cash or credits. The Promotion is not applicable to display pieces. The Promotion does not apply to items out of stock at the time of purchase. In the event you change or cancel any order during the Promotion Period, Castlery further reserves the right to recover or change the whole or any part of the Offer given to you under this Promotion. The Promotion may be withdrawn or extended at any time during the promotional period at the sole discretion of Castlery. Castlery reserves the right to verify the validity of the Promotion and may at its sole discretion cancel orders or refuse to fulfil orders where the Promotion has been used by a non-qualifying member. All purchases during the promotion period will be subject to the standard Castlery Return Policy. All purchases and deliveries are subject to Castlery’s standard Terms & Conditions. Additional terms and conditions for Clearance items apply, please refer to Final Markdowns terms and conditions.

Free Shipping on Any Order

Free Shipping on Any Order (“Promotion”) is available for online or in-store purchases from 12 February 2019 at 00:00 (SGT) to 27 February 2019 at 23:59 (SGT) (“Promotion Period”). The Promotion applied automatically at checkout and no minimum spend required. The Promotion is not available for display items. The Promotion may be withdrawn or extended at any time during the promotional period at the sole discretion of Castlery. Castlery reserves the right to verify the validity of the Promotion and may at its sole discretion cancel orders or refuse to fulfil orders where the Promotion has been used by a non-qualifying member. All purchases during the promotion period will be subject to the standard Castlery Return Policy. All purchases and deliveries are subject to Castlery’s standard Terms & Conditions.

Prosper this New Year / Extra $88 off*

Prosper this New Year / Extra $88 off* (“The Promotion”) is available for online or in-store purchases, from 00:00 (SGT) 1 Feb 2019 until 23:59 (SGT) 6 Feb 2019 ("Promotion Period"). The Promotion applies to any order with a minimum spend of $1,500, where the correct promotional code “HUAT88” is entered at checkout. The Promotional code is for one-time use per customer only. The Promotion cannot be used in conjunction with any other discount codes or credit vouchers. The Promotion is not applicable to past purchases. The Promotion is non-transferable and non-exchangeable for cash or credits. The Promotion is not applicable to display pieces. The Promotion does not apply to items out of stock at the time of purchase. In the event you change or cancel any order during the Promotion Period, Castlery further reserves the right to recover or change the whole or any part of the Offer given to you under this Promotion. The Promotion may be withdrawn or extended at any time during the promotional period at the sole discretion of Castlery. Castlery reserves the right to verify the validity of the Promotion and may at its sole discretion cancel orders or refuse to fulfil orders where the Promotion has been used by a non-qualifying member. All purchases during the promotion period will be subject to the standard Castlery Return Policy. All purchases and deliveries are subject to Castlery’s standard Terms & Conditions.

10% off any 2 or more accessories / Home Décor Galore

The 10% off any 2 or more accessories / Home Décor Galore (“The Promotion”) is available for online or in-store purchases, from 00:00 (SGT) 9 January 2019 until 11:59pm (SGT) 23 January 2019 ("Promotion Period"). This promotional offer applies to products at castlery.com/accessory-sale, where the correct promotional code (“DECOR”) is entered at checkout. The Promotion is not applicable to past purchases. The Promotion is non-transferable and non-exchangeable for cash or credits. Unless otherwise stated, the promotion is not available in conjunction with any other promo codes or display pieces. The Promotion does not apply to items out of stock at the time of purchase. The Promotion may be withdrawn or extended at any time during the promotional period at the sole discretion of Castlery. Castlery reserves the right to verify the validity of the Promotion and may at its sole discretion cancel orders or refuse to fulfil orders where the Promotion has been used by a non-qualifying member. All purchases during the promotion period will be subject to the standard Castlery Return Policy. All purchases and deliveries are subject to Castlery’s standard Terms & Conditions.

In with the New / New Year Sale: up to 30% Off

In with the New / New Year Sale: up to 30% Off (“Promotion”) is available for online or in-store purchases from 4 January 2019 at 00:00am (SGT) to 11 February 2019 at 23:59pm (SGT) (“Promotion Period”). The Promotion may be used in conjunction with other offers, discount codes, or credit vouchers. The Promotion is not applicable to past purchases. The Promotion is non-transferable and non-exchangeable for cash or credits. The Promotion is valid on select items only. The Promotion applies to products that are on sale page (castlery.com/sale). The Promotion does not apply to items out of stock at the time of purchase. Sale quantities are limited and stock availability is not guaranteed until you successfully complete your order. Stocks are available on first-come-first-serve basis. For any items tagged as Clearance, additional promotional terms and conditions apply (Refer to “Final Markdowns Sale”). The Promotion may be withdrawn or extended at any time during the promotional period at the sole discretion of Castlery. Castlery reserves the right to verify the validity of the Promotion and may at its sole discretion cancel orders or refuse to fulfil orders where the Promotion has been used by a non-qualifying member. All purchases during the promotion period will be subject to the standard Castlery Return Policy. All purchases and deliveries are subject to Castlery’s standard Terms & Conditions.

Final Markdowns Sale

The Final Markdowns Sale ("The Promotion") is available for online or in-store purchases, from 00:00 (SGT) 26 Feb 2018 until stock runs out ("Promotion Period"). The Promotion applies to any items tagged as Clearance ("Clearance Items") on our website or in-stores. After 48 hours from date of purchase, Clearance Items cannot be returned, refunded or exchanged once sold. The price of Clearance Items does not include delivery charges. The Promotion is not applicable to past purchases. The Promotion does not apply to Clearance Items that are out of stock at the time of purchase during the Promotion Period. All purchases of Clearance Items during the Promotion Period are final, and cannot be cancelled. Clearance Items sold during the Promotion Period are covered by Warranty. Sale quantities are limited and stock availability is not guaranteed until you successfully complete your order. Stocks are available on a first-come-first-serve basis. Clearance Items can be stored up to 1 month from purchase. Castlery reserves the rights to extend the delivery lead-time. Delivery charge is applicable on invoices below $300. If you would like your items to be separated into multiple delivery trips, additional delivery fee applies if the total value of items for each trip is less than $300. Castlery does not offer disposal services for old furniture. 30-day price protection policy does not apply to Clearance Items sold during the Promotion Period. Castlery reserves the right to adjust prices and change the Terms & Conditions or cancel any promotions at any time without notice. Castlery reserves the right to withdraw, extend or verify the validity of The Promotion at any time during the Promotion Period at its sole discretion. Castlery may, at its sole discretion, cancel orders or refuse to fulfil orders. All purchases and deliveries are subject to Castlery's standard Terms & Conditions.

We Miss U Promo Voucher

We Miss U (“The Promotion”) is available for online or in-store purchases for eligible customers who receive a unique voucher code pertaining to The Promotion. The Voucher must be redeemed before the expiry date stipulated. The Voucher is valid for one-time use only. The Voucher can only be used with minimum spend of S$300. The Voucher is not exchangeable for cash or other substitutes. The Voucher is not valid for use with other voucher codes. The Voucher can be used on any product(s) except on Display Items. The Voucher does not apply to items out of stock at the time of purchase. In the event you change or cancel any order during the Promotion Period, Castlery further reserves the right to recover or change the whole or any part of the Offer given to you under this Promotion. The Promotion may be withdrawn or extended at any time during the promotional period at the sole discretion of Castlery. Castlery reserves the right to verify the validity of the Promotion and may at its sole discretion cancel orders or refuse to fulfil orders where the Promotion has been used by a non-qualifying member. All purchases during the promotion period will be subject to the standard Castlery Return Policy. All purchases and deliveries are subject to Castlery’s standard Terms & Conditions.

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Castlery

Castlery was founded with one ambition - to reinvent how furniture retail works. We design and produce furniture with great aesthetics at a competitive price point, without compromising on quality. By cutting out the middleman and keeping our inventory lean we can keep our costs down and extend the savings to you.