Promotion Terms and Conditions

Terms and conditions for all current special offers and promotions are published on this page. All start/end times published are at the local Singapore Time (SGT).

Promotional Codes

Promotional Codes are only applicable to the cost of products and are not applicable on shipping costs unless explicitly specified. Promotional codes are valid for customers of www.castlery.com. Promotional codes cannot be combined with other promotions or promotional codes unless stated. Castlery reserves the right to verify the validity of the promotional discount code and may at its sole discretion cancel orders or refuse to fulfil orders where the discount code has been used by a non-qualifying member. Your purchase and delivery are subject to Castlery’s standard Terms & Conditions. Additional conditions of use may apply and will be communicated by Castlery.

Castlery Review Voucher

After placing a published review on www.castlery.com a $10 voucher (text review) or $30 voucher (image review)(“Offer”) will be applied to your next order placed at Castlery (www.castlery.com), where the correct promotional code is entered at checkout. This Offer can be applied when order value is above $100. This Offer cannot be used in conjunction with any other Offer unless stated. This Offer can not be used in accumulation with other Review Vouchers. This Offer is non-transferable and valid for 3 months after issuing. This Offer is single use only and must be used in a single checkout process. The Offer is not applicable to shipping costs. Castlery reserves the right to verify the validity of the promotional discount code and may at its sole discretion cancel orders or refuse to fulfil orders where the discount code has been used by a non-qualifying member. All purchases during the promotion period will be subject to the standard Castlery Return Policy. All purchases and deliveries are subject to Castlery’s standard Terms & Conditions.

National Day Flash Sale

National Day Flash Sale - $55 off every $800 spent (“Promotion”) is available for online and in-store purchases from 31 July 2020 at 00:00 (SGT) to 10 August 2020 at 23:59 (SGT) (“Promotion Period”). The $55 off every $800 offer (“Offer”) will be applied automatically at a single check out, where the minimum purchase amount is reached (“Spend Amount”).Promotion can be used in conjunction with any other discount codes or credit vouchers. Promotion is not applicable to past purchases. The Promotion is non-transferable and non-exchangeable for cash or credits. The Promotion does not apply to items out of stock at the time of purchase. The Promotion may be withdrawn or extended at any time during the promotional period at the sole discretion of Castlery. Castlery reserves the right to verify the validity of the Promotion and may at its sole discretion cancel orders or refuse to fulfil orders where the Promotion has been used by a non-qualifying member. All purchases during the promotion period will be subject to the standard Castlery Return Policy. All purchases and deliveries are subject to Castlery’s standard Terms & Conditions. Additional terms and conditions for Clearance items apply, please refer to Final Markdowns terms and conditions.

Online Warehouse (WH) Sale

Online Warehouse (WH) Sale (“Promotion”) is available for online purchases from 27 July 2020 at 00:00 (SGT) to 16 August 2020 at 23:59 (SGT) (“Promotion Period”). The Promotion applies to products on castlery.com/warehouse-sale. Products on sale are new and are not AS-IS items. Promotion can be used in conjunction with any other discount codes or credit vouchers. Promotion is not applicable to past purchases. The Promotion is non-transferable and non-exchangeable for cash or credits. The Promotion does not apply to items out of stock at the time of purchase. The Promotion may be withdrawn or extended at any time during the promotional period at the sole discretion of Castlery. Castlery reserves the right to verify the validity of the Promotion and may at its sole discretion cancel orders or refuse to fulfil orders where the Promotion has been used by a non-qualifying member. All purchases during the promotion period will be subject to the standard Castlery Return Policy. All purchases and deliveries are subject to Castlery’s standard Terms & Conditions. Additional terms and conditions for Clearance items apply, please refer to Final Markdowns terms and conditions.

App-Exclusive Offer

App-Exclusive Offer - $50 off (“Promotion”) is available for purchases made on the Castlery app, from July 24 2020 at 00:00 (SGT) to July 26 2020 23:59 (SGT) ("Promotion Period"). The $50 off will be applied upon the input of the exclusive promo code, which was sent through eDM, and when the minimum spend amount of $500 is reached. In the case where promo code cannot be applied, please download or update the Castlery app. The Promotion is not applicable to past purchases. Promotion can be used in conjunction with Mid-Year Sale promotions. Promotion cannot be used in conjunction with other promo codes. In the event you change or cancel any order during the Promotion Period, Castlery further reserves the right to recover or change the whole or any part of the Offer given to you under this Promotion. In the event you change or cancel any order after the Promotion Period, the Offer given to you under this Promotion will be voided. The 30-day Price protection policy is not applicable for this Promotion. The Promotion does not apply to items out of stock at the time of purchase. The Offer is non-transferable and non-exchangeable for cash or credits. The Promotion may be withdrawn or extended at any time during the promotional period at the sole discretion of Castlery. Castlery reserves the right to verify the validity of the Promotion and may at its sole discretion cancel orders or refuse to fulfil orders where the Promotion has been used by a non-qualifying member. All purchases during the promotion period will be subject to the standard Castlery Return Policy. All purchases and deliveries are subject to Castlery’s standard Terms & Conditions. Additional terms and conditions for Clearance items apply, please refer to Final Markdowns terms and conditions.

Mid-Year Sale

Mid-Year Sale (“The Promotion”) is available for online or in-store purchases, from June 5 2020 at 00:00 (SGT) to July 26 2020 23:59 (SGT) ("Promotion Period"). The Promotion is not applicable to past purchases. The $100, $200, $300 or $500 discount (“Offer”) will be redeemed automatically at a single check out, where the minimum spend amount is reached (“Spend Amount”). Spend Amount brackets are as follows (“Spend Tier”):
Tier 1: spend between $1,500 and $2,499.99 and receive a discount of $100 off;
Tier 2: spend between $2,500 and $3,499.99 and receive a discount of $200 off;
Tier 3: spend between $3,500 and $4,999.99 and receive a discount of $300 off;
Tier 4: spend over $5,000 and receive a discount of $500 off;
Promotion can be used in conjunction with any other discount codes or credit vouchers. In the event you change or cancel any order during the Promotion Period, Castlery further reserves the right to recover or change the whole or any part of the Offer given to you under this Promotion. In the event you change or cancel any order after the Promotion Period, the Offer given to you under this Promotion will be voided. The 30-day Price protection policy is not applicable for this Promotion. The Promotion does not apply to items out of stock at the time of purchase. The Offer is non-transferable and non-exchangeable for cash or credits. The Promotion may be withdrawn or extended at any time during the promotional period at the sole discretion of Castlery. Castlery reserves the right to verify the validity of the Promotion and may at its sole discretion cancel orders or refuse to fulfil orders where the Promotion has been used by a non-qualifying member. All purchases during the promotion period will be subject to the standard Castlery Return Policy. All purchases and deliveries are subject to Castlery’s standard Terms & Conditions. Additional terms and conditions for Clearance items apply, please refer to Final Markdowns terms and conditions.

Snuggle-Up Sale Up to 15% Off

Snuggle-Up Sale (“Promotion”) is available for online purchases from 18 May 2020 at 00:00 (SGT) to 7 June 2020 at 23:59 (SGT) (“Promotion Period”). The Promotion applies to products on castlery.com/bedroom-sale. Promotion can be used in conjunction with any other discount codes or credit vouchers. Promotion is not applicable to past purchases. The Promotion is non-transferable and non-exchangeable for cash or credits. The Promotion does not apply to items out of stock at the time of purchase. The Promotion may be withdrawn or extended at any time during the promotional period at the sole discretion of Castlery. Castlery reserves the right to verify the validity of the Promotion and may at its sole discretion cancel orders or refuse to fulfil orders where the Promotion has been used by a non-qualifying member. All purchases during the promotion period will be subject to the standard Castlery Return Policy. All purchases and deliveries are subject to Castlery’s standard Terms & Conditions. Additional terms and conditions for Clearance items apply, please refer to Final Markdowns terms and conditions.

Dining Sale Up to 15% Off

Dining Sale (“Promotion”) is available for online purchases from 11 May 2020 at 00:00 (SGT) to 7 June 2020 at 23:59 (SGT) (“Promotion Period”). The Promotion applies to products on castlery.com/dining-sale. Promotion can be used in conjunction with any other discount codes or credit vouchers. Promotion is not applicable to past purchases. The Promotion is non-transferable and non-exchangeable for cash or credits. The Promotion does not apply to items out of stock at the time of purchase. The Promotion may be withdrawn or extended at any time during the promotional period at the sole discretion of Castlery. Castlery reserves the right to verify the validity of the Promotion and may at its sole discretion cancel orders or refuse to fulfil orders where the Promotion has been used by a non-qualifying member. All purchases during the promotion period will be subject to the standard Castlery Return Policy. All purchases and deliveries are subject to Castlery’s standard Terms & Conditions. Additional terms and conditions for Clearance items apply, please refer to Final Markdowns terms and conditions.

#SGPAYSITFORWARD x Castlery

For every order placed through Castlery's website (www.castlery.com) from May 1 2020 at 22:00 (SGT) to May 3 2020 at 23:59 (SGT), 1 care pack will be donated to #SGPAYSITFORWARD where they'll distribute it to vulnerable communities. 1 donation will be made per household. Orders have to be > $0. Swatch orders and change of orders will be excluded. All purchases during this period will be subject to the standard Castlery Return Policy. All purchases and deliveries are subjected to Castlery’s standard Terms & Conditions. For more information on the initiative, please visit their official website at https://www.sgpaysitforward.com/.

Upsized Bundle Up Sale

Bundle Up Sale (“Promotion”) is available for online purchases from 7 April 2020 at 00:00 (SGT) to 10 May 2020 at 23:59 (SGT) (“Promotion Period”). Bundle Up Sale:
- Purchase 2 products listed on castlery.com/bundle-sale and enjoy 10% off both products.
- Purchase 3 or more products listed on castlery.com/bundle-sale and enjoy 15% off the products.
The Promotion applies to products which are listed on castlery.com/bundle-sale only. The Promotion excludes the following categories: accessories, stools, sofa modules and furniture sets. The Promotion will be automatically applied to eligible products in the cart when conditions are fulfilled. The Promotion is not for studio display pieces. The Promotion is not applicable to past purchases. In the event, you change or cancel any order during or after the Promotion Period, Castlery further reserves the right to recover or change the whole or any part of the Offer given to you under this Promotion. The Promotion is non-transferable and non-exchangeable for cash or credits. The Promotion does not apply to items out of stock at the time of purchase. Promotion cannot be used in conjunction with any other discount codes or credit vouchers. The Promotion may be withdrawn or extended at any time during the promotional period at the sole discretion of Castlery. Castlery reserves the right to verify the validity of the Promotion and may at its sole discretion cancel orders or refuse to fulfil orders where the Promotion has been used by a non-qualifying member. All purchases during the promotion period will be subject to the standard Castlery Return Policy. All purchases and deliveries are subject to Castlery’s standard Terms & Conditions. Additional terms and conditions for Clearance items apply, please refer to Final Markdowns terms and conditions.

14-Day At Home Trial

We take pride in bringing you beautifully designed and quality-crafted furniture direct to your door. That’s why we believe you will love your delivered product(s) even more than when it first caught your eye. To help ensure you find the right furniture for the look of your home, we are offering you a 14-Day At Home Trial. If you change your mind about the design or colour of your delivered product(s), simply let us know within 14 days from the date of delivery and we will arrange for a free exchange at no charge.
The 14-day At Home trial (The ‘Promotion’) is subject to the following conditions:

- This promotion is effective for any purchase made on or after 7 April 2020 and until further notice.
- The 14-day trial starts from the day of delivery.
- Applies to furniture products as listed in www.castlery.com/at-home-trial
- Does not apply to the following items: Items listed under ‘Accessories’ and ‘Bedroom Accessories’. Items described as ‘Made to Order’, ‘Custom-Made’ or ‘Customized’ items. Items marked as ‘Clearance’ or any form of Display Items. All mattresses except Snug Mattress
- The free exchange request can be redeemed once per order and you may choose to exchange any or as many of the eligible items within your order. Any additional exchange request beyond the first request per order will be subject to a restocking fee.
- The new item(s) to be exchanged to must have a total value that is equal to or larger than 75% of the original item(s)’ total invoiced price.
- If the new item(s) costs less than the original item(s), we will refund the difference. If the new item(s) costs more than the original item(s), you will simply need to top up the difference.
- The original item(s) must be packed back in its original packaging. For items without its original packaging, a repackaging fee of $50 per item will be charged.
- The original item(s) must be in AS-NEW condition. Items with scratches, stains, damages, drilling or any other modification will not be eligible for exchange. We will not exchange a product that you have bought and received where, in our reasonable opinion, has become of unacceptable quality due to fair wear and tear, misuse, or as a result of failure to take reasonable care.
- If the item(s) to be exchanged has less than 30 days of lead time, we will pick-up the original item(s) while delivering the new item(s). However, if the new item(s) has a lead time of 30 days or longer, we will pick up the original item(s) first at an agreed date, and deliver the new item(s) separately once it is available.
- This free exchange policy does not apply to replacements to another piece of the same item purchased. If you wish to request for a replacement because of any product defect, please reach out to help.sg@castlery.com and our team will assist you on your case.
- The Promotion may be withdrawn or extended at any time during the promotional period at the sole discretion of Castlery.
- Castlery reserves the right to verify the validity of the Promotion and may at its sole discretion reject the use of the Promotion if it is found to be used by a non-qualifying member or has failed to meet the criteria stated.

To redeem your free exchange, please contact help.sg@castlery.com

hoolah x Castlery 10% Cashback

hoolah x Castlery 10% Cashback (“Promotion”) is available for online purchases with a minimum spend of $50, from 16 April 2020 at 00:00am (SGT) to 19 April 2020 at 23:59pm (SGT) (“Promotion Period”). Cashback is capped at $25 and will be credited to your bank account by hoolah after 30 days from the end date of the Promotion Period. More information can be found on hoolah's website at hoolah.co. The Promotion is valid in conjunction with other promotions or discounts. The Promotion is not applicable to studio display pieces. Promotion is not applicable to past purchases. The Promotion is non-transferable and non-exchangeable for cash or credits. The Promotion does not apply to items out of stock at the time of purchase. The Promotion may be withdrawn or extended at any time during the promotional period at the sole discretion of Castlery. Castlery reserves the right to verify the validity of the Promotion and may at its sole discretion cancel orders or refuse to fulfil orders where the Promotion has been used by a non-qualifying member. All purchases during the promotion period will be subject to the standard Castlery Return Policy. All purchases and deliveries are subject to Castlery’s standard Terms & Conditions. Additional terms and conditions for Clearance items apply, please refer to Final Markdowns terms and conditions.


American Express® Card Exclusive

American Express® Card Exclusive (“Promotion”) is available for online purchases with a minimum spend of $1,500 (final basket value, excluding shipping), from 13 April 2020 to 12 May 2020, both dates inclusive or until fully redeemed, whichever is earlier (“Promotion Period”). The free Wall Art (“Offer”) can be redeemed when the promo code is entered at check out. Offer is valid only for payments made with a personal Basic and/or Supplementary American Express® Card issued by American Express International Inc., in Singapore (excluding American Express Corporate Card, American Express Singapore Airlines Business Credit Card and American Express Cards issued by DBS Bank Limited and United Overseas Bank Limited.) with an instalment plan of 6 or 12 months. Redemption is only valid for eligible Card Members at Castlery while stocks last, on a first-come, first-served basis, subject to the availability of each Wall Art design. The Wall Art cannot be exchanged or substituted for another gift or cash. No rewards (including Membership Rewards® points, Cashback, KrisFlyer miles and STAR$®) will be accrued or earned in respect of Charges made under Pay Small. 0% interest applies if payment of the closing balance for your American Express Account in your statement is made in full. Other American Express Pay Small Terms and Conditions apply. For more information, please visit amex.co/paysmall. The Promotion is not applicable to studio display pieces. Promotion is not applicable to past purchases. The Promotion is non-transferable and non-exchangeable for cash or credits. The Promotion does not apply to items out of stock at the time of purchase. The Promotion may be withdrawn or extended at any time during the promotional period at the sole discretion of Castlery. Castlery reserves the right to verify the validity of the Promotion and may at its sole discretion cancel orders or refuse to fulfill orders where the Promotion has been used by a non-qualifying member. All purchases during the promotion period will be subject to the standard Castlery Return Policy. All purchases and deliveries are subject to Castlery’s standard Terms & Conditions. Additional terms and conditions for Clearance items apply, please refer to Final Markdowns terms and conditions.

Welcome $25 off Promo Voucher

Welcome $25 off (“The Promotion”) is available for online or in-store purchases for eligible customers who receive a unique voucher code pertaining to The Promotion. The Voucher is valid for one-time use only. The Voucher can only be used with minimum spend of S$200. The Voucher is not exchangeable for cash or other substitutes. The Voucher is not valid for use with other voucher codes. The Voucher can be used on any product(s) except on Display Items. The Voucher does not apply to items out of stock at the time of purchase. In the event you change or cancel any order during the Promotion Period, Castlery further reserves the right to recover or change the whole or any part of the Offer given to you under this Promotion. The Promotion may be withdrawn or extended at any time during the promotional period at the sole discretion of Castlery. Castlery reserves the right to verify the validity of the Promotion and may at its sole discretion cancel orders or refuse to fulfil orders where the Promotion has been used by a non-qualifying member. All purchases during the promotion period will be subject to the standard Castlery Return Policy. All purchases and deliveries are subject to Castlery’s standard Terms & Conditions.

Bundle Up Sale

Bundle Up Sale (“Promotion”) is available for online or in-store purchases from 16 March 2020 at 00:00 (SGT) to 6 April 2020 at 23:59 (SGT) (“Promotion Period”). Bundle Up Sale:
- Purchase 2 products listed on castlery.com/bundle-sale and enjoy 5% off both products.
- Purchase 3 or more products listed on castlery.com/bundle-sale and enjoy 10% off the products.
The Promotion applies to products which are listed on castlery.com/bundle-sale only. The Promotion excludes the following categories: accessories, stools, sofa modules and furniture sets. The Promotion will be automatically applied to eligible products in the cart when conditions are fulfilled. The Promotion is not for studio display pieces. The Promotion is not applicable to past purchases. In the event, you change or cancel any order during or after the Promotion Period, Castlery further reserves the right to recover or change the whole or any part of the Offer given to you under this Promotion. The Promotion is non-transferable and non-exchangeable for cash or credits. The Promotion does not apply to items out of stock at the time of purchase. Promotion can be used in conjunction with any other discount codes or credit vouchers. The Promotion may be withdrawn or extended at any time during the promotional period at the sole discretion of Castlery. Castlery reserves the right to verify the validity of the Promotion and may at its sole discretion cancel orders or refuse to fulfil orders where the Promotion has been used by a non-qualifying member. All purchases during the promotion period will be subject to the standard Castlery Return Policy. All purchases and deliveries are subject to Castlery’s standard Terms & Conditions. Additional terms and conditions for Clearance items apply, please refer to Final Markdowns terms and conditions.

Home Refresh Sale Up to 25% Off

Home Refresh Sale (“Promotion”) is available for online purchases from 24 February 2020 at 00:00 (SGT) to 15 March 2020 at 23:59 (SGT) (“Promotion Period”). The Promotion applies to products on castlery.com/home-refresh-sale with a badge that states “Home Refresh Sale”. Promotion can be used in conjunction with any other discount codes or credit vouchers. Promotion is not applicable to past purchases. The Promotion is non-transferable and non-exchangeable for cash or credits. The Promotion does not apply to items out of stock at the time of purchase. The Promotion may be withdrawn or extended at any time during the promotional period at the sole discretion of Castlery. Castlery reserves the right to verify the validity of the Promotion and may at its sole discretion cancel orders or refuse to fulfil orders where the Promotion has been used by a non-qualifying member. All purchases during the promotion period will be subject to the standard Castlery Return Policy. All purchases and deliveries are subject to Castlery’s standard Terms & Conditions. Additional terms and conditions for Clearance items apply, please refer to Final Markdowns terms and conditions.

Sennheiser eDM Subscribers Exclusive

Sennheiser eDM Subscribers Exclusive (“Promotion”) is available for online purchases from 6 March 2020 at 18:00 (SGT) to 5 April 2020 at 23:59 (SGT) (“Promotion Period”). The Promotion applies to full priced items only. The 10% off (“Offer”) will be redeemed when the promo code is entered at check out with eligible products. The Promotion cannot be used in conjunction with other offers, discount codes, or credit vouchers. The Promotion is not applicable to studio display pieces. Promotion is not applicable to past purchases. The Promotion is non-transferable and non-exchangeable for cash or credits. The Promotion does not apply to items out of stock at the time of purchase. The Promotion may be withdrawn or extended at any time during the promotional period at the sole discretion of Castlery. Castlery reserves the right to verify the validity of the Promotion and may at its sole discretion cancel orders or refuse to fulfill orders where the Promotion has been used by a non-qualifying member. All purchases during the promotion period will be subject to the standard Castlery Return Policy. All purchases and deliveries are subject to Castlery’s standard Terms & Conditions. Additional terms and conditions for Clearance items apply, please refer to Final Markdowns terms and conditions.

Sofa Sale

Sofa Sale (“Promotion”) is available for online purchases from 10 August 2020 at 00:00 (SGT) to 6 September 2020 at 23:59 (SGT) (“Promotion Period”). The Promotion applies to products on castlery.com/sofa-sale. Promotion can be used in conjunction with any other discount codes or credit vouchers. Promotion is not applicable to past purchases. The Promotion is non-transferable and non-exchangeable for cash or credits. The Promotion does not apply to items out of stock at the time of purchase. The Promotion may be withdrawn or extended at any time during the promotional period at the sole discretion of Castlery. Castlery reserves the right to verify the validity of the Promotion and may at its sole discretion cancel orders or refuse to fulfil orders where the Promotion has been used by a non-qualifying member. All purchases during the promotion period will be subject to the standard Castlery Return Policy. All purchases and deliveries are subject to Castlery’s standard Terms & Conditions. Additional terms and conditions for Clearance items apply, please refer to Final Markdowns terms and conditions.

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Castlery

Castlery was founded with one ambition - to reinvent how furniture retail works. We design and produce furniture with great aesthetics at a competitive price point, without compromising on quality. By cutting out the middleman and keeping our inventory lean we can keep our costs down and extend the savings to you.