Promotion Terms and Conditions

Last updated on 11 Dec 2018

Terms and conditions for all current special offers and promotions are published on this page. All start/end times published are at the local Singapore Time (SGT).

Promotional Codes

Promotional Codes are only applicable to the cost of products and are not applicable on shipping costs unless explicitly specified. Promotional codes are valid for customers of www.castlery.com. Promotional codes cannot be combined with other promotions or promotional codes unless stated. Castlery reserves the right to verify the validity of the promotional discount code and may at its sole discretion cancel orders or refuse to fulfil orders where the discount code has been used by a non-qualifying member. Your purchase and delivery are subject to Castlery’s standard Terms & Conditions. Additional conditions of use may apply and will be communicated by Castlery.

12.12 Bonus

The 12.12 Bonus / Extra 12% Off* (“The Promotion”) is available for online or in-store purchases, from 00:00 (SGT) 12 Dec 2018 until 11:59pm (SGT) 17 Dec 2018 ("Promotion Period"). The Promotion only applies to products labelled “EXTRA 12% OFF” at castlery.com/12-12, where the correct promotional code is entered at checkout. The Promotion cannot be used in conjunction with any other discount codes or credit vouchers. The Promotion is not applicable to past purchases. The Promotion is non-transferable and non-exchangeable for cash or credits. The Promotion does not apply to items out of stock at the time of purchase. Sale quantities are limited and stock availability is not guaranteed until you successfully complete your order. Stocks are available on first-come-first-serve basis. In the event you change or cancel any order after the Promotion Period, the Offer given to you under this Promotion will be voided. In the event you change or cancel any order during the Promotion Period, Castlery further reserves the right to recover or change the whole or any part of the Offer given to you under this Promotion. The Promotion may be withdrawn or extended at any time during the promotional period at the sole discretion of Castlery. Castlery reserves the right to verify the validity of the Promotion and may at its sole discretion cancel orders or refuse to fulfil orders where the Promotion has been used by a non-qualifying member. All purchases during the promotion period will be subject to the standard Castlery Return Policy. All purchases and deliveries are subject to Castlery’s standard Terms & Conditions.

Castlery Warehouse Sale November 2018

The Castlery Warehouse Sale November 2018 (“The Promotion”) applies to visitors at 42D Penjuru Road, #03-02A, HSL Waterfront @ Penjuru, Singapore 609162 from 10:00 hours (SGT) 25 Nov 2018 until stock runs out or until 25 Nov 2018 at 18:00 hours (SGT) whichever occurs first (“Promotion Period”).

  • The Promotion is not applicable to past purchases.
  • The Promotion does not apply to items that are out of stock at the time of purchase.
  • The Promotion cannot be combined with any other coupons, discounts or offers.
  • All items sold in Warehouse Sale cannot be returned, refunded or exchanged once sold.
  • All purchases made during the Promotion Period are final, and cannot be cancelled.
  • Sale quantities are limited and stock availability is not guaranteed until you successfully complete your order. Stocks are available on first-come-first-serve basis.
  • Delivery must be arranged by Castlery and self-pick up is not available.
  • Each AS-IS item is sold in its existing condition. All AS-IS items may have cosmetic defects and may not have an appearance of being brand-new. The Customer acknowledges that he/she is fully aware of the cosmetic defects of each AS-IS item, and that the price of each AS-IS item reflects this acknowledgement. AS-IS items are not covered by Warranty.
  • All AS-IS items sold in Warehouse Sale must be delivered within 14 days after purchase and Castlery does not accept storage of AS-IS items for more than 14 days. Castlery reserves the rights to extend the delivery lead-time.
  • Castlery does not offer disposal services for old furniture.
  • 30-day price protection policy does not apply to items sold during this Promotion.
  • Castlery reserves the right to adjust prices and change the Terms & Conditions or cancel any promotions at any time without notice.
  • Castlery reserves the right to withdraw, extend or verify the validity of The Promotion at any time during the Promotion Period at its sole discretion. Castlery may, at its sole discretion, cancel orders or refuse to fulfil orders.
  • All other conditions are subject to Castlery’s standard Terms & Conditions.

Jolliest Time of Year/ Christmas Sale: Up to 30% Off

Jolliest Time of Year/ Christmas Sale: Up to 30% Off (“Promotion”) is available for online or in-store purchases from 13 November 2018 at 00:00am (SGT) to 3 January 2018 at 23:59pm (SGT) (“Promotion Period”). The Promotion is available in conjunction with any other offers, discount codes, or credit vouchers. The Promotion is not applicable to past purchases. The Promotion is valid on select items only. The Promotion applies to products that are on sale page (castlery.com/sale). The Promotion does not apply to items out of stock at the time of purchase. Sale quantities are limited and stock availability is not guaranteed until you successfully complete your order. Stocks are available on first-come-first-serve basis. Any items tagged as Clearance additional promotional terms and conditions apply (Refer to “Final Markdowns Sale”). The Promotion may be withdrawn or extended at any time during the promotional period at the sole discretion of Castlery. Castlery reserves the right to verify the validity of the Promotion and may at its sole discretion cancel orders or refuse to fulfil orders where the Promotion has been used by a non-qualifying member. All purchases during the promotion period will be subject to the standard Castlery Return Policy. All purchases and deliveries are subject to Castlery’s standard Terms & Conditions.

Free Gift with Purchase

Free Gift with Purchase (“Promotion”) is available for online or in-store purchases when placed from 13 November 2018 at 00:00am (SGT) to 3 January 2018 at 23:59pm (SGT), where the minimum spend amount is reached (“Spend Amount”). The Promotion applied automatically at checkout. The Promotion is not applicable to past purchases. The Spend Amount brackets are as follows (“Spend Tier”); Tier 1: spend between $2,000 and $3999.99 and receive a free gift (worth $159); Tier 2: spend between $4,000 and $5,999.99 and receive a free gift (worth $299); Tier 3: spend over $6,000 and receive a free gift (worth $459). This offer must be used in a single checkout process. All free gift colors chosen at random. All free gifts are subject to availability while stocks last, non-transferable and non-exchangeable for cash or credits. The Promotion is not available in conjunction with credit vouchers or display items. Castlery reserves the right to verify the validity of the promotional offer and may at its sole discretion cancel orders or refuse to fulfil orders. In the event that you change or cancel your order during the Promotion Period, Castlery further reserves the right to recover or change the whole or any part of the Offer given to you under this Promotion. In the event that you change or cancel your order after the Promotion Period, the Offer given to you under this Promotion will be voided. The Promotion may be withdrawn or extended at any time during the promotional period at the sole discretion of Castlery. Castlery reserves the right to verify the validity of the Promotion and may at its sole discretion cancel orders or refuse to fulfil orders where the Promotion has been used by a non-qualifying member. All purchases during the promotion period will be subject to the standard Castlery Return Policy. All purchases and deliveries are subject to Castlery’s standard Terms & Conditions.

Free Shipping on Any Orders

Free Shipping on Any Orders (“Promotion”) is available for online or in-store purchases from 13 November 2018 at 00:00am (SGT) to 3 January 2018 at 23:59pm (SGT) (“Promotion Period”). The Promotion applied automatically at checkout and no minimum spend required. The Promotion is not available in conjunction with display items. The Promotion may be withdrawn or extended at any time during the promotional period at the sole discretion of Castlery. Castlery reserves the right to verify the validity of the Promotion and may at its sole discretion cancel orders or refuse to fulfil orders where the Promotion has been used by a non-qualifying member. All purchases during the promotion period will be subject to the standard Castlery Return Policy. All purchases and deliveries are subject to Castlery’s standard Terms & Conditions.

11.11 Special

The 11.11 Special / Extra 11% Off* (“The Promotion”) is available for online or in-store purchases, from 00:00 (SGT) 10 Nov 2018 until 11:59pm (SGT) 12 Nov 2018 ("Promotion Period"). The Promotion only applies to products labelled “EXTRA 11% OFF” at castlery.com/11-11, where the correct promotional code is entered at checkout. The Promotion cannot be used in conjunction with any other discount codes, credit vouchers or offers. The Promotion is not applicable to past purchases. The Promotion is non-transferable and non-exchangeable for cash or credits. The Promotion does not apply to items out of stock at the time of purchase. Sale quantities are limited and stock availability is not guaranteed until you successfully complete your order. Stocks are available on first-come-first-serve basis. In the event that you change or cancel any order after the Promotion Period, the Offer given to you under this Promotion will be voided. In the event that you change or cancel any order during the Promotion Period, Castlery further reserves the right to recover or change the whole or any part of the Offer given to you under this Promotion. The Promotion may be withdrawn or extended at any time during the promotional period at the sole discretion of Castlery. Castlery reserves the right to verify the validity of the Promotion and may at its sole discretion cancel orders or refuse to fulfil orders where the Promotion has been used by a non-qualifying member. All purchases during the promotion period will be subject to the standard Castlery Return Policy. All purchases and deliveries are subject to Castlery’s standard Terms & Conditions.

5th Anniversary Lucky Draw

The 5th Anniversary Lucky Draw (“Lucky Draw”) will commence between 10:00 (SGT) to 18:00 (SGT) on 27 October 2018 and 28 October 2018 (“Contest Period”).

Qualifying Entrants: Castlery customers (“Participants”) will be automatically eligible for the lucky draw with either of the following conditions:

  • RSVP to our 5th Anniversary Party event and turn up for the event on either 27 October 2018 or 28 October 2018.
  • Made an in-store purchase at any of our studios during the Contest Period with minimum $500 spend. Each eligible participant will be entitled to one additional chance per every additional $500 spent in the Lucky Draw.
Prizes:
  • 1 winner x Grand Prize: Castlery Shopping Voucher worth SGD$1,000
  • 3 winners x 2nd Prize: Castlery Shopping Voucher worth SGD$500
  • 10 winners x 3rd Prize: Castlery Shopping Voucher worth SGD$200
Winners:

There will be a total of fourteen (14) winners. The winning participants (“Winners”) will be selected at the sole discretion of Castlery. Castlery’s decision is final with respect to all matters relating to the award of the Prizes and shall not be subject to review or appeal by you or any third party.

  • Castlery will choose fourteen winners by lucky draw. Results will be announced by Tuesday, 19 November via email.
  • Castlery shall notify the Winners via email or phone number submitted by the Participant(s).
  • Castlery reserves the right to replace any Winner subsequently found to be disqualified for any reason.

Use of Personal Information & Opt Out

  • The Participant’s information may be used for marketing, planning, promotions, research, events and/or any other purposes and programmes henceforth. Castlery reserves the right to disclose the Winners’ name and identity, and use the Winners’ pictures for publicity purposes.
  • If you do not consent to your information being used in the above manner, please opt out of this Contest by dropping us email with the subject title “Opt out of Lucky Draw (27-28 October 2018)” with your name and phone number to contest@castlery.com.
Liabilities
  • Notwithstanding anything in these Terms, in the event that, for any reason whatsoever, the Winner(s) does not accept the Prize by Friday 16 November 2018, the Winner shall be deemed to have forfeited his/her claim to the prize and Castlery shall not have any obligation whatsoever to compensate the Winner in any way.
  • To redeem the Prize, the Winner must make an appointment with Castlery sales crew and come down to Castlery studio and present the prize redemption letter sent via email.
  • Castlery may, at its sole and absolute discretion, declare any entry void if the Winner fails to produce the above.
  • The Prize is non-transferable and cannot be exchanged for cash.
  • Castlery reserves the rights to change the Prize to something of similar value even after it has been officially announced.
  • By accepting the Prize, the Winner is agreeable to indemnify and hold harmless to Castlery, its legal representatives, affiliates, subsidiaries, agencies and their respective officers, directors, employees and agents from any damages whatsoever suffered or sustained in connection with the Contest.

Cheers for 5 Years / Anniversary Special

The Cheers for 5 Years / Anniversary Special (“The Promotion”) is available for online or in-store purchases, from 00:00 (SGT) 11 Oct 2018 until 11:59pm (SGT) 9 Nov 2018 ("Promotion Period"). Unless otherwise stated, the Promotion is not available in conjunction with any discount codes, credit vouchers or display items. The Promotion is not applicable to past purchases. The $35 off, $100 off, $200 off, $350 off, $600 off or $1,000 off promotional offer (“Offer”) is redeemed automatically at a single check out, where the minimum spend amount is reached (“Spend Amount”). Spend Amount brackets are as follows (“Spend Tier”): Tier 1: spend between $750 and $1,499.99 and receive a discount of $35 off; Tier 2: spend between $1,500 and $2,499.99 and receive a discount of $100 off; Tier 3: spend between $2,500 and $3,499.99 and receive a discount of $200 off; Tier 4: spend between $3,500 and $4,999.99 and receive a discount of $350 off; Tier 5: spend between $5,000 and $6,999.99 and receive a discount of $600 off; Tier 6: spend over $7,000 and receive a discount of $1,000 off. The Offer is non-transferable and non-exchangeable for cash or credits. The Promotion does not apply to items out of stock at the time of purchase. In the event that you change or cancel any order during the Promotion Period, Castlery further reserves the right to recover or change the whole or any part of the Offer given to you under this Promotion. In the event that you change or cancel any order after the Promotion Period, the Offer given to you under this Promotion will be voided. The Promotion may be withdrawn or extended at any time during the promotional period at the sole discretion of Castlery. Castlery reserves the right to verify the validity of the Promotion and may at its sole discretion cancel orders or refuse to fulfil orders where the Promotion has been used by a non-qualifying member. All purchases during the promotion period will be subject to the standard Castlery Return Policy. All purchases and deliveries are subject to Castlery’s standard Terms & Conditions.

10/10 Flash Sale / 5% off $2,500 min. spend

The 10/10 Flash Sale / 5% off $2,500 min. spend (“The Promotion”) is available for online or in-store purchases, from 00:00 (SGT) 29 September 2018 until 11:59pm (SGT) 10 October 2018 ("Promotion Period"). The Promotion is automatically applied in a single check out, where the minimum spend amount reaches at least $2,500. The Promotion is not applicable to past purchases. The Promotion is non-transferable and non-exchangeable for cash or credits. The Promotion does not apply to items out of stock at the time of purchase. This Promotion is not eligible to in-store manual discounted items, studio display items and service charges. In the event that you change or cancel any order during the Promotion Period, Castlery further reserves the right to recover or change the whole or any part of the Offer given to you under this Promotion. In the event that you change or cancel any order after the Promotion Period, the Offer given to you under this Promotion will be voided. The 30-day Price protection policy is not applicable for this Promotion. The Promotion may be withdrawn or extended at any time during the promotional period at the sole discretion of Castlery. Castlery reserves the right to verify the validity of the Promotion and may at its sole discretion cancel orders or refuse to fulfil orders where the Promotion has been used by a non-qualifying member. All purchases during the promotion period will be subject to the standard Castlery Return Policy. All purchases and deliveries are subject to Castlery’s standard Terms & Conditions.

Bestsellers on Sale

Bestsellers on Sale (“The Promotion”) is available for online or in-store purchases, from 00:00 (SGT) 29 September 2018 until 11:59pm (SGT) 10 October 2018 ("Promotion Period"). The Promotion may be used in conjunction with any discount codes, credit vouchers or offers. The Promotion is not applicable to past purchases. The Promotion is non-transferable and non-exchangeable for cash or credits. The Promotion does not apply to items out of stock at the time of purchase. The Promotion may be withdrawn or extended at any time during the promotional period at the sole discretion of Castlery. Castlery reserves the right to verify the validity of the Promotion and may at its sole discretion cancel orders or refuse to fulfil orders where the Promotion has been used by a non-qualifying member. All purchases during the promotion period will be subject to the standard Castlery Return Policy. All purchases and deliveries are subject to Castlery’s standard Terms & Conditions.

10% off any 2 or more lights / It’s Lit

The 10% off any 2 or more lights / It’s Lit (“The Promotion”) is available for online or in-store purchases, from 00:00 (SGT) 27 September 2018 until 11:59pm (SGT) 10 October 2018 ("Promotion Period"). This promotional offer applies to the following categories: Lightbulbs, Table Lamps, Floor Lamps and Pendant Lights (products at castlery.com/lighting-sale, except items marked ‘Clearance’), where the correct promotional code (“ITSLIT”) is entered at checkout. The Promotion is not applicable to past purchases. The Promotion is non-transferable and non-exchangeable for cash or credits. Unless otherwise stated, the promotion is not available in conjunction with any other promo codes, display pieces or Final Markdown ‘Clearance’ items. The Promotion does not apply to items out of stock at the time of purchase. The Promotion may be withdrawn or extended at any time during the promotional period at the sole discretion of Castlery. Castlery reserves the right to verify the validity of the Promotion and may at its sole discretion cancel orders or refuse to fulfil orders where the Promotion has been used by a non-qualifying member. All purchases during the promotion period will be subject to the standard Castlery Return Policy. All purchases and deliveries are subject to Castlery’s standard Terms & Conditions.

Sink into Bliss/ Upholstery Sale – Up to 20% Off

Sink into Bliss/ Upholstery Sale – Up to 20% Off (“The Promotion”) is available for online or in-store purchases, from 00:00 (SGT) 13 September 2018 until 11:59pm (SGT) 10 October 2018 ("Promotion Period"). The Promotion may be used in conjunction with any discount codes, credit vouchers or offers. The Promotion is not applicable to past purchases. The Promotion is non-transferable and non-exchangeable for cash or credits. The Promotion does not apply to items out of stock at the time of purchase. The Promotion may be withdrawn or extended at any time during the promotional period at the sole discretion of Castlery. Castlery reserves the right to verify the validity of the Promotion and may at its sole discretion cancel orders or refuse to fulfil orders where the Promotion has been used by a non-qualifying member. All purchases during the promotion period will be subject to the standard Castlery Return Policy. All purchases and deliveries are subject to Castlery’s standard Terms & Conditions.

You Wood Love These/ Wood Furniture Sale – Up to 10% Off

You Wood Love These/ Wood Furniture Sale – Up to 10% Off (“The Promotion”) is available for online or in-store purchases, from 00:00 (SGT) 31 August 2018 until 11:59pm (SGT) 26 September 2018 ("Promotion Period"). The Promotion applies to products at castlery.com/wood-sale. The Promotion may be used in conjunction with any discount codes, credit vouchers or offers. The Promotion is not applicable to past purchases. The Promotion is non-transferable and non-exchangeable for cash or credits. The Promotion does not apply to items out of stock at the time of purchase. The Promotion may be withdrawn or extended at any time during the promotional period at the sole discretion of Castlery. Castlery reserves the right to verify the validity of the Promotion and may at its sole discretion cancel orders or refuse to fulfil orders where the Promotion has been used by a non-qualifying member. All purchases during the promotion period will be subject to the standard Castlery Return Policy. All purchases and deliveries are subject to Castlery’s standard Terms & Conditions.

Take a Seat. Or More/ Chair Sale – Up to 18% Off

Take a Seat. Or More/ Chair Sale – Up to 18% Off (“The Promotion”) is available for online or in-store purchases, from 00:00 (SGT) 31 August 2018 until 11:59pm (SGT) 26 September 2018 ("Promotion Period"). The Promotion applies to products at castlery.com/chair-sale. The Promotion may be used in conjunction with any discount codes, credit vouchers or offers. The Promotion is not applicable to past purchases. The Promotion is non-transferable and non-exchangeable for cash or credits. The Promotion does not apply to items out of stock at the time of purchase. The Promotion may be withdrawn or extended at any time during the promotional period at the sole discretion of Castlery. Castlery reserves the right to verify the validity of the Promotion and may at its sole discretion cancel orders or refuse to fulfil orders where the Promotion has been used by a non-qualifying member. All purchases during the promotion period will be subject to the standard Castlery Return Policy. All purchases and deliveries are subject to Castlery’s standard Terms & Conditions.

Living Room Sale/ Lounge Better – Up to 20% Off

The Living Room Sale / Lounge Better – Up to 20% Off (“The Promotion”) is available for online or in-store purchases, from 00:00 (SGT) 14 August 2018 until 11:59pm (SGT) 12 September 2018 ("Promotion Period"). The Promotion is valid on select living room items only. The Promotion may be used in conjunction with any discount codes, credit vouchers or offers. The Promotion is not applicable to past purchases. The Promotion applies to products at castlery.com/living-room-sale. The Promotion is non-transferable and non-exchangeable for cash or credits. The Promotion does not apply to items out of stock at the time of purchase. The Promotion may be withdrawn or extended at any time during the promotional period at the sole discretion of Castlery. Castlery reserves the right to verify the validity of the Promotion and may at its sole discretion cancel orders or refuse to fulfil orders where the Promotion has been used by a non-qualifying member. All purchases during the promotion period will be subject to the standard Castlery Return Policy. All purchases and deliveries are subject to Castlery’s standard Terms & Conditions.

15% off Rugs and Poufs / Rug & Pouf Special

The 15% off Rugs and Poufs / Rug & Pouf Special (“The Promotion”) is available for online or in-store purchases, from 00:00 (SGT) 14 August 2018 until 11:59pm (SGT) 12 September 2018 ("Promotion Period"). This promotional offer applies to all rugs and poufs (products at Castlery.com/rugs-poufs, except items marked ‘Clearance’), where the correct promotional code is entered at checkout. The Promotion is not applicable to past purchases. The Promotion is non-transferable and non-exchangeable for cash or credits. Unless otherwise stated, the promotion is not available in conjunction with any other promo codes, display pieces or Final Markdown ‘Clearance’ items. The Promotion does not apply to items out of stock at the time of purchase. The Promotion may be withdrawn or extended at any time during the promotional period at the sole discretion of Castlery. Castlery reserves the right to verify the validity of the Promotion and may at its sole discretion cancel orders or refuse to fulfil orders where the Promotion has been used by a non-qualifying member. All purchases during the promotion period will be subject to the standard Castlery Return Policy. All purchases and deliveries are subject to Castlery’s standard Terms & Conditions.

Final Markdowns Sale

The Final Markdowns Sale ("The Promotion") is available for online or in-store purchases, from 00:00 (SGT) 26 Feb 2018 until stock runs out ("Promotion Period"). The Promotion applies to any items tagged as Clearance ("Clearance Items") on our website or in-stores. After 48 hours from date of purchase, Clearance Items cannot be returned, refunded or exchanged once sold. The price of Clearance Items does not include delivery charges. The Promotion is not applicable to past purchases. The Promotion does not apply to Clearance Items that are out of stock at the time of purchase during the Promotion Period. All purchases of Clearance Items during the Promotion Period are final, and cannot be cancelled. Clearance Items sold during the Promotion Period are covered by Warranty. Sale quantities are limited and stock availability is not guaranteed until you successfully complete your order. Stocks are available on a first-come-first-serve basis. Clearance Items can be stored up to 1 month from purchase. Castlery reserves the rights to extend the delivery lead-time. Delivery charge is applicable on invoices below $300. If you would like your items to be separated into multiple delivery trips, additional delivery fee applies if the total value of items for each trip is less than $300. Castlery does not offer disposal services for old furniture. 30-day price protection policy does not apply to Clearance Items sold during the Promotion Period. Castlery reserves the right to adjust prices and change the Terms & Conditions or cancel any promotions at any time without notice. Castlery reserves the right to withdraw, extend or verify the validity of The Promotion at any time during the Promotion Period at its sole discretion. Castlery may, at its sole discretion, cancel orders or refuse to fulfil orders. All purchases and deliveries are subject to Castlery's standard Terms & Conditions.

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Castlery

Castlery was founded with one ambition - to reinvent how furniture retail works. We design and produce furniture with great aesthetics at a competitive price point, without compromising on quality. By cutting out the middleman and keeping our inventory lean we can keep our costs down and extend the savings to you.