Frequently Asked Questions

What kind of furniture do you carry?

We design and produce Scandinavian inspired functional furniture to provide the ideal look to all homes.

How is Castlery able to offer competitive prices without compromising on quality?

While offering competitive prices is one of our objectives, we maintain high manufacturing standards by sourcing from reliable suppliers with fine craftsmanship. We also consolidate orders to cut down on logistics costs and cut out the middleman meaning maximum savings to you.

Where is your furniture from?

Our furniture is from South East Asia or directly from our own factories.

How do I request for a fabric sample?

You may request a fabric swatch by clicking Free Fabric Swatch link which is shown in red text under the 'Material' options on each product page. Customers can select up to 3 fabric swatches which we will post to you free of charge!

Can I view your products in person?

Yes, you can! We welcome you to experience our products at any of our studios. To better prepare for your visit, we encourage appointment bookings! To view full studio details and to book an appointment, click here!

Do you have a showroom?

Yes! Our studio is open from Mondays to Sundays including most public holidays. The opening hours are as follows:
Mon-Fri: 10:00am – 8:00pm
Sat, Sun and P.H: 10:00am – 6:00pm

We welcome all visits however if you book an appointment we can better prepare for your visit. Book your appointment here!

Can I buy items from the showroom?

Placing an order can also be done in the studio with our friendly sales consultants. Please note that we do not offer self-collection of products from our studio. If you have any enquiries, our team will be happy to assist you!

Should I measure the area I would like to furnish before I place an order?

For large furniture items, we recommend you measure the space where your piece will go and any doorways / elevator it needs to pass to get there. This will ensure that your furniture arrives safely at your home.

Can I place an order over the phone?

Our customer support team are more than happy to assist you place an order over the phone.

You can find our direct phone number on our contact page.

Do you offer instalment?

Yes, we do! We offer interest free instalments with OCBC, Amex or Standard Chartered credit cards.

You can email us at help@castlery.com and the sales team will be able to advise further on the instalment plans.

What currency are you using?

All prices stated are in SGD Currency.

What payment modes do you accept?

We accept the following methods of payment: Credit Card (Visa, MasterCard, American Express), Cheque, Bank Transfer and PayPal. All payments are charged in SGD. Please note goods will not be dispatched until full payment has been received by Castlery.

Can I use multiple methods of payment in one transaction?

Yes, it is possible. i.e. You can pay the bill in mutliple cards or in both cash and credit cards.

I cannot find my order confirmation / tax invoice, can you please resend it?

If you need your order confirmation or tax invoice resent, please email us at help@castlery.com.

Do your products come assembled?

Some of our products come readily assembled and others require assembly. To find out, please refer to the Product Information section in individual product pages. For those that do not come pre-assembled, a step by step guide will be provided to make assembly easy and hassle-free. However, we do provide white glove delivery for most items except accessories whereby the delivery is done to your door step and our friendly delivery team will install and place the items at your preferred position.

Can I self-collect the furniture?

Unfortunately, we do not have self-collection services available at the moment. Sorry about that!

Do you offer trade program for bulk orders?

Yes, we do! We work constantly with corporate companies across the globe. Please contact us for more enquiries!

How safe are our products?

You may have seen some specific warnings on our products’ packaging or on the products themselves informing you about potentially harmful substances that could be found in our products.

Here is why: as an international brand, we have at heart to ensure that not only our products are safe but also that they comply with all the regulations of the countries in which we operate: they are therefore compliant with Singapore regulations and safe for you to use.


Proposition 65 warnings

Proposition 65 warnings are a common sight for Californians yet can be alarming to residents from other states or countries not used to seeing them. They are mandatory warnings imposed by the state of California to all retailers to inform final customers on potential hazards posed to health or the environment if there is a possibility or trace of harmful chemicals (for example formaldehyde, phthalates or lead) found in consumer products.

Retailers are required to monitor the presence and levels of these substances and chemicals in their products to the best of their knowledge and to respect certain limits imposed by the state of California.

It is important for us to comply with the regulation and provide customers transparent information about the potentially harmful substances which could be found in our products: we therefore follow strictly the warning labels texts provided by the state of California. Labels are required to inform customers of the presence of one or more chemicals likely to be detected in the products.

The chemicals listed are very commonly found in materials used to manufacture quality furniture and we want to assure you that our products are produced with the highest quality standards with our customers’ health and safety as a primary concern.

For more information about Proposition 65, visit: http://oehha.ca.gov/prop65/background/p65plain.html


Title VI warning

Title VI warning is a US Federal regulation limiting the emissions of Formaldehyde in products made of hardwood plywood, medium-density fibreboard, and particleboard products.

All of our products are made of high-grade composites, which release very low levels of formaldehyde and respects both the California State (CarB Phase II standard) and US Federal requirements regulated by the EPA.

For more information about Title VI, visit: https://www.epa.gov/formaldehyde/formaldehyde-emission-standards-composite-wood-products


If you are concerned or have further questions, please contact our Customer Service.

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Castlery

Castlery was founded with one ambition - to reinvent how furniture retail works. We design and produce furniture with great aesthetics at a competitive price point, without compromising on quality. By cutting out the middleman and keeping our inventory lean we can keep our costs down and extend the savings to you.